KDDI IP-VPN

Notice regarding termination of acceptance of new applications and the end of the service

For the following service menu and items for KDDI IP-VPN, the services are no longer provided, and new applications and applications for changes for the services are no longer accepted as shown below.

  • Click the name of a service below to show its details.
Part of Broadband Value Pack

As of May 31, 2016, new applications for the FLET'S and ADSL items of withF+ are no longer accepted. Customers who are currently using the service may continue to use it.

Part of High-Speed Digital access

As for the following carriers, the services are no longer provided, and new applications and applications for changes for the services are no longer accepted as shown below.

  • As of December 31, 2012, this service is no longer provided by KDDI (formerly POWEREDCOM, Inc.) and K-Opticom Corporation.
  • As of March 31, 2015, the service is no longer provided by Tohoku Intelligent Telecommunication Co., Inc. and STNet, Inc.
  • As of March 1, 2012, new applications and applications for changes are no longer accepted by HTNet.
  • As of June 30, 2011, new applications and applications for changes are no longer accepted by CTC, and as of May 31, 2014, new applications and applications for changes are no longer accepted by HOTnet, Energia Communications, Inc. and QTNet. As of March 31, 2016, the services are no longer provided.
  • As of March 31, 2016, new applications and applications for changes are no longer accepted by OTNet.
DSL access

As of December 15, 2014, new applications and applications for changes are no longer accepted.

Service Level Agreement (SLA)

What is the "Service Level Agreement"?

KDDI guarantees the quality of the PE-to-PE IP-VPN network. If the service quality does not meet KDDI's standards, we will refund a specified amount to customers, ensuring that the service quality is guaranteed by the quantitative index.

The SLA provisions are as follows.

a) Availability

We guarantee constant connectivity to the KDDI IP-VPN network (KDDI POI-IP-VPN network is always available).

b) Average in-network delay

We guarantee an average monthly delay for the entire KDDI domestic backbone network below a certain level.

c) Failure recovery time

In the event of failure in the KDDI domestic backbone network, we guarantee recovery within a certain time.

SLA for availability (1)

We guarantee constant availability of the backbone zone from a POI connected to the customer's access line. If the availability per month is less than 99.9%, we will refund part of the usage fees for that month according to the availability rate. Availability is guaranteed for each access line.

SLA for availability (2)

If availability per month is less than 99.9%, we will refund part of the monthly charges as shown in the table below.

Refund rate
Availability Refund Rate
99.8% to less than 99.9% 1/90
98.0% to less than 99.8% 1/30
95.0% to less than 98.0% 1/10
90.0% to less than 95.0% 1/5
Less than 90.0% 1/1

SLA for average in-network delay

We guarantee an average in-network round-trip delay per month (Note) for the entire KDDI domestic backbone network of less than 35ms (100 bytes). If the delay exceeds 35ms, we will refund 1/30 of the service charges for that month.

  • Note)
    The monthly average obtained when the PE-PE round-trip time for an ICMP packet (100 bytes) by different channels is measured at 5-minute intervals (5 times per trip).

SLA for failure recovery

In the event of failure in the SLA applicable zone, we guarantee recovery within a certain time. If the time from detection of failure by KDDI until confirmation of recovery exceeds the time specified below, we will refund part of the monthly usage fees according to the table below depending on the time.

  • As constant availability is guaranteed within the applicable zone, failure recovery is not guaranteed if availability can be secured by redundant path.
Refund rate
Recovery time Refund rate
Less than 1 hour 0%
1 hour to less than 2 hours 10%
2 hours to less than 4 hours 20%
4 hours to less than 6 hours 30%
6 hours to less than 8 hours 40%
8 hours to less than 72 hours 50%
72 hours or more 100%
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