KDDI Powered Ethernet

Notice
[Updated February 2017] Notice regarding additions and changes to service menu and the termination of acceptance of new applications and applications for changes

For KDDI Powered Ethernet, new applications and applications for changes are no longer accepted for DSL, or for ATM and High-Speed Digital in some areas. As of February 28, 2017, new applications are no longer accepted for Mega Data Netz. Customers who are currently using these services may continue to use them until the services are terminated.
Click the links below for details.

Maintenance and Monitoring System

Item Ethernet (Type G)
Ethernet (Housing)
Mega Data Netz
High-Speed Digital
ATM
DSL
Ethernet (Type S)
Refund Per hour
(per 12 hours for high-speed digital (economy class))
Per 24 hours
(per 12 hours for Ethernet (Type S))
Failure Response Receipt of Failure Report 24 hours a day 24 hours a day
Recovery Work 24 hours a day 24 hours a day
(Some DSL services are limited to 9am to 4pm.)
Conditions for Commencement of Monitoring and Recovery Work Recovery work commences as soon as failure is discovered by alarm detection or is reported by customer Recovery work commences as soon as failure is reported by customer
Notification of Failure to Customers Notified when failure is discovered by alarm detection (does not apply to high-speed digital (economy class)) None (KDDI only accepts failure reports)
Notification of Recovery to Customers Notification of recovery is made to customers that were notified of the failure Notification of recovery is made only to the customer that filed the failure report
  • Maintenance and monitoring of Mega Data Netz zones conforms to NTT East/West maintenance and monitoring system guidelines.