Item

Description of Operation and Maintenance

Notification of failure

Accepted 24h/day

Failure repair work

Repair work is performed 24h/day
(Work performed in an overseas location is subject to the timetable of the corresponding overseas local carrier)

Monitoring and starting time of failure repair work

Repair of a failure will begin from the time the failure is detected by alarm or the acceptance of a notification of failure by a customer
(The alarm monitors and detects failures up to the edge switch in the KDDI center. It does not include equipment at the customer’s premises)

Notification of failure to customers

An e-mail is automatically sent to our customers in the event a large-scale failure at the switch level is detected by the alarm
(Local partial failure and loop detection within the customer’s VLAN are not included)

Notification of repair of failure to customers

A notification of repair of failure is sent to customers who received the notification of failure