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A service quality guarantee standard [1] has been established so our customers can use KDDI’s communication services with peace of mind.
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In the event the service quality does not meet this standard, prices may be adjusted in accordance with KDDI rules. |
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Monthly mean time to repair (MTTR) |
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Monthly availability (availability factor) |
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Monthly average in-network delay (network delay) |
A separate subscription (free) is required for customers applying for SLA international communications. Please ask for details.
A QoS (priority control) service is offered as an option allowing customers to control the transfer of data. When data is integrated with images or sound, data with real-time requirements can be transferred preferentially. Based on the priority levels that have been preset by the customer’s equipment, priority control can be carried out when data is transmitted from the network to the customer’s location (downstream).
By using the traffic report service, traffic trends of each access location can be viewed. Access to this service can be made via the Internet, and special software is not required. This service can be used to check your usage status and is helpful when considering the expansion of your network.
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