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Please provide an overview of this service. |
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In this service, we lend you a dedicated blade server together with its complete root authority (administrative authority in case of Windows Server). This means that you have complete freedom to use your server as you please, without having to be affected by other customers as in a shared server. We also offer a choice among several types of operating systems, which makes for a highly flexible service, tailored to your specific requirements.
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Can I use multiple domains with one subscription? |
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There is no restriction regarding the number of domains that can be used per subscription, so you can use them as you like.
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Can I get more disk space or memory? |
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No. Hardware specifications including disk space and memory cannot be changed.
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Can I switch to a different operating system after I start the usage of this service? |
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No. The operating system cannot be changed.
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Can this service be used for commercial purposes? |
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Yes.
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Where would the server for this service be located? |
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The servers are located in KDDI Data Centers that boast infrastructures at the highest level in Japan. They comply with the ISMS conformance assessment system and BS7799 certification, and realizing high levels of "confidentiality", "integrity", and "availability".
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Do you apply patches to the operating system or the standard software that come with it? |
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Application of patches to the operating system and the like shall be undertaken by customers at their own responsibilities.
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Is there a minimum usage period? |
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The minimum usage period is six months.
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Is it possible to check the remaining free disk space? |
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Turbolinux |
It can be checked for each virtual site (domain). |
Red Hat linux |
It can be checked using the Linux commands such as du, df, etc. |
Windows Server |
It can be checked from the Explorer status bar. |
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Can I use databases? |
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Turbolinux/Red Hat linux |
Yes. This is possible free of charge if you use the standard software provided by the operating system. |
Windows Server |
Yes. However, you would have to purchase your own database software. |
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Can I use perl or php? |
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Turbolinux/Red Hat linux |
Yes. This is possible free of charge if you use the standard software provided by the operating system. |
Windows Server |
Yes. However, you would have to purchase your own software. |
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Does KDDI provide security response if I discover a security hole in our Linux Kernel or Windows Server? |
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No. We require all patch applications including those related to the Linux Kernel to be undertaken at customers' own responsibilities.
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Is it possible to subscribe to multiple blade servers for distributing loads? |
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Load distribution is possible through processing requests in a certain order by DNS round robin.
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How many IP addresses do you provide? |
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We provide one IP address for each subscription.
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Do I have to go to the location of the server each time I install a new application? |
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As customers are not allowed to enter our Data Centers where your dedicated servers are located, you can only use applications that can be installed remotely. Please also note that we do not undertake to receive and install application CDs for customers.
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Service Pack 1 (SP1) is applied to the Windows Server, but can it be provided without SP1? |
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SP1 can be removed very easily from "Add or Remove Programs", so please remove it if you do not need it.
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What are dedicated network options? |
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Our standard network offers a maximum bandwidth of 10 Mbps on a best-effort basis (with 512 Kbps dedicated bandwidth). We also offer other options: maximum 30 Mbps, and maximum 100 Mbps best-effort bandwidths. At the same time, we provide a dedicated bandwidth for each of the above options in order to ensure stable performance even during times of network congestion.
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What is the e-mail account transfer option? |
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This is an option for customers of KDDI Hosting Service. We transfer settings related to such customers' e-mail accounts, forwarding, aliasses, and multiple addressing as registered on the Hosting Service to the Exclusive Server Service.
Please note, however, that there are some restrictions in transferable e-mail accounts.
Turbolinux |
Accounts with the following conditions can only be transferred: the number of characters included in the e-mail account (characters to the left of "@" mark) is 31 or less, and it starts with an alphabet. |
Red Hat linux |
Accounts with the following conditions can only be transferred: the number of characters included in the e-mail account (characters to the left of "@" mark) is 32 or less, and it starts with an alphabet, and "." (period) is not used. |
Windows Server |
This additional service is not available. |
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What is the security settings option? |
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As a rule, our servers are provided with standard settings (based on the installed operating system) and customers are responsible for opening or closing ports, or starting or suspending services as per their own requirements. Under the security settings option, however, the following settings are provided:
Turbolinux |
Port |
Standard operating system settings. |
Service |
E-mail, web, DNS, and FTP activation, in addition to standard operating system settings. |
Red Hat linux |
Port |
All ports closed except for SMTP, POP, HTTP, HTTPS, FTP, SSH, and DNS. |
Service |
Standard operating system settings. |
Windows Server |
Port |
All ports closed except for SMTP, POP, HTTP, HTTPS, FTP, remote desktop, and DNS. |
Service |
Standard operating system settings. |
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What is the service initialization option? |
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This is an option that re-installs the operating system and returns the entire server to the original state.
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E-mail accounts may not be transferred. |
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Safety of data saved or software installed by the customer is not guaranteed. |
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What is the server rebooting option? |
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This involves physically turning off and on the power of the server. Under normal circumstances, the server can be rebooted remotely. This service is for when the server hangs and does not respond to remote commands.
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What is the administrative user ID/password initialization option? |
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If you lose your password or are unable to log into the Support Web for some reason, you can use this option to have the password reset to its initial value (as recorded on the notification sent to you at the start of the service).
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What is the root user rescue option? |
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Turbolinux/Red Hat Linux |
In this option, we boot your server from a different environment than the one provided to you and mount your hard disk. This is an option you can use in order to retrieve or backup data when your operating system fails to start. |
Windows Server |
You can use this option to reset your user account password (the log-in ID for Windows Server). |
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What kind of e-mail software can I use? |
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Turbolinux/Red Hat linux |
E-mail environment can be developed free of charge using the standard software (such as sendmail) provided by the operating system. Also, there are no restrictions regarding the e-mail software to be used, so you can install another application separately. |
Windows Server |
E-mail environment can be developed free of charge using the standard SMTP service or POP3 service for the operating system. Also, there are no restrictions regarding the e-mail software to be used, so you can install another application separately. |
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How can I register e-mail addresses? |
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Turbolinux |
You can set them up using the browser-based user interface (ATOM Server Desktop). |
Red Hat linux |
You can set them up from the command line. |
Windows Server |
You can set them up from the Windows screen using the remote desktop function. |
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Is there a limit to the number of e-mail addresses that can be registered? |
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No.
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Does my mailbox have a capacity limit? |
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No.
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Are there any restrictions on the type or number of characters that can be used in the e-mail addresses? |
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Turbolinux |
The Turbolinux Appliance Server restricts the number of characters in an e-mail address to a maximum of 31. Spaces, commas, slashes, and other characters prohibited in Linux cannot be used. |
Red Hat linux |
Standard account management function of the operating system restricts the number of characters in an e-mail address to a maximum of 32. Spaces, commas, slashes, and other characters prohibited in Linux cannot be used. |
Windows Server |
Normally, it is restricted to a maximum of 20 characters, but this can be increased to up to 64 by using the active directory function. Spaces, commas, slashes, and other characters prohibited in Windows cannot be used. |
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Can I forward e-mails? |
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Turbolinux/Red Hat linux |
This is possible free of charge by using standard applications such as sendmail provided by the operating system. |
Windows Server |
E-mails cannot be forwarded when the standard SMTP service for the operating system is used. This can be made possible if you install an e-mail application separately. |
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Can I forward e-mails to multiple addresses? |
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Turbolinux/Red Hat linux |
This is possible free of charge by using standard applications such as sendmail provided by the operating system. |
Windows Server |
E-mails cannot be forwarded when the standard SMTP service for the operating system is used. This can be made possible if you install an e-mail application separately. |
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Can I set up aliasses? |
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Turbolinux/Red Hat linux |
This is possible free of charge by using standard applications such as sendmail provided by the operating system. |
Windows Server |
This is possible through changing the settings. |
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Can I use mailing lists? |
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Turbolinux |
Yes, you can use mailing lists free of charge by using majordomo, which is pre-installed. |
Red Hat linux |
Yes, you can use mailing lists by installing a mailing list program. |
Windows Server |
Yes, you can use mailing lists by installing a mailing list program. |
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Can I use IMAP? |
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Turbolinux/Red Hat linux |
Yes. |
Windows Server |
You cannot use IMAP if you are using the standard POP3 service for the operating system. This can be made possible if you install an e-mail application separately. |
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Can I use APOP? |
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This is possible through changing the settings.
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Can I perform virus checks? |
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Yes, but you have to purchase an anti-virus software separately.
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Can I use web-based e-mail services? |
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Yes, but you have to purchase a web-based e-mail software separately.
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What domain-names can I use with this service? |
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The following chart summarizes domain names you can use with this service, as well as domain types that can be obtained by KDDI.
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Whether can be used with this service |
Whether KDDI can acquire a new domain |
When KDDI is the designation service provider |
Organizational type JP |
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Geographic type JP |
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General-use JP (other than Japanese JP) |
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General-use JP (Japanese JP) |
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gTLD |
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Other |
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Can I use the domain name that I have been using so far? |
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You can use any domain name that you have already acquired, except for the Japanese-language JP domain names. You can also use gTLD domains, but please note that, in this case, customers themselves are responsible for requesting for primary and secondary DNS registration to registrars.
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Can I use KDDI sub-domains? |
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No. You cannot use KDDI sub-domains.
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Can I acquire my own domains privately? |
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Yes, but only general-use JP domain names, geographic type JP domain names, or GR domains out of organizational type JP domain names in case of groups (e.g. yamada.jp, yamada.togane.chiba.jp, yamadaclub.gr.jp).
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Can I acquire two JP domains? |
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The JPRS, as a rule, restricts the number of organizational type JP domain names that can be registered to one domain per organization, so it is not possible to register more than one domain name for the same organization. However, you can use technology to create sub-domains or name-servers etc. Also, general-use JP domain names do not have a restriction on the number of domain names, so you can acquire multiple names.
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How can I keep our organizational or geographic type JP domain name registration alive after a year? |
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You can do so by paying the domain name retention fee, even if you have not set up your name server. If you do not pay the retention fee, however, your domain name will be "frozen" for a period of six months, and it is possible to re-apply for the domain name from one month before the end of this period (simultaneous applicaton period). (See "JPNIC FAQ Q5150".)
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Do you provide DNS servers in the Exclusive Server Service? |
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For primary DNS, customers are required to build a DNS server on their dedicated server, or to arrange for one separately. However, we do provide both normal and reverse lookups for secondary DNS in the Exclusive Server Service.
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