 |
|
|
|
|
 |
| | |
|
|
| | |
 |
Can we add e-mail addresses? |
|
 |
Customers with the Plan 100 can add up to 10,000 addresses in total.
|
|
|
Can we add disk space? |
|
|
Customers with the Plan 100 can add up to 5,000 MB in total.
|
|
|
Are there any restrictions on usable domain names? |
|
|
You cannot use Japanese domain names.
|
|
|
Are there any restrictions on the Internet connection environment that we use? |
|
|
There are no restrictions.
|
|
|
Is there a minimum usage period? |
|
|
Yes, it is six months.
|
|
|
How long does it take to change a plan? |
|
|
Your administrative user can change the plan using the Support Web page. Please specify the desired date of change while taking into account that it takes at least three business days to change the plan.
|
|
|
Is it possible to use the Hosting Service server from outside Japan? |
|
|
Yes, it is possible since there is no limit on connection lines.
|
|
|
When our company uses your Hosting Service but does not have its own news server, can we receive news? |
|
|
Please use the news browser provided by your Internet provider.
|
|
|
When switching from DION dial-up to 24-hour connection, how can we set a reverse DNS lookup? |
|
|
When using KDDI Internet 24-hour connection, you can set it up on the Support Web page (it is not possible to set up a reverse DNS lookup when using options other than the KDDI Internet 24-hour connection).
|
|
|
Can we use the gLTD that we have already obtained for your Hosting Service? |
|
|
Yes, you can. However, please note that we need to have you ask each registrar to register your primary DNS and secondary DNS after our Hosting Service starts.
|
|
|
Is your Hosting Service available for an individual customer? |
|
|
Yes. Our Hosting Service is offered to both individual and corporate customers.
|
| | |
|
I understand that up to 10,000 e-mail addresses can be used in total, but is it possible to apply for multiple addresses using the same domain name? |
|
|
You cannot apply for multiple addresses using the same domain name. One contract is signed for one domain name. However, it is possible to make a new application using a sub domain name.
|
|
|
Is there a way to check the private e-mails of general users? |
|
|
That is impossible.
|
|
|
Do you offer a mailing list service? |
|
|
Please use our simple broadcast e-mail service.
|
|
|
What happens if an e-mail exceeds the given disk space? |
|
|
It is considered as an error and cannot be received.
|
|
|
When forwarding an e-mail, can we leave the e-mail only at the forwarding destination address? |
|
|
General users can set up their service to save e-mails or not using the Support Web.
|
|
|
As for an e-mail address, is there any restriction on the part before @? |
|
|
You can use single-byte alphanumeric characters and some single-byte symbols such as a hyphen (-), an underscore (_), and a period (.). You can use up to 64 characters.
|
|
|
How can a general user check the total space used for received e-mails? |
|
|
You can check it on the Support Web page.
|
|
|
Is there a limit on the size of each e-mail? |
|
|
The limit is 50 MB.
|
| | |
|
Can we change the FTP password? |
|
|
Your administrative user can change it using the Support Web page.
|
|
|
I would like to use the access counter. Is it possible to carry over the number of counts in the past? |
|
|
Yes, it is possible.
|
|
|
How many access counters can we use? |
|
|
You can use up to 10 counters.
|
|
|
How many e-mail forms can we use? |
|
|
You can create as many e-mail forms as you desire, but you can set up only one e-mail address for the destination of e-mail forms.
|
|
|
Can we enter any host name when registering a published DNS? |
|
|
You can use any host name you like.
|
|
|
What is the "simple access report"? |
|
|
It is a service that sends a log analyzing the number of accesses to your website to your webmaster by e-mail every day. If you would like to check how to see the access log and its sample, please see the "Simple Access Report Sample".
|
|
|
Can we receive the access log as a file? |
|
|
We provide the access log for a period starting from the date selected on the Support Web page. In addition, the access log that we can provide is for the current month and the previous month.
|
|
|
What is the "web access analysis"? |
|
|
It is a traffic data analysis function using a tool called RTmetricsTM provided by AuriQ Systems, K.K. Online and in real time, it graphically displays when, where and how the access occurred.
|
| | |
|
When can we start setup work on the Support Web page? |
|
|
You can start it from the time when you are notified of the start of the service.
|
| | |
|
Our company operates its own e-mail server. Is it possible to use the virus check server only? |
|
|
Yes, it is. You need to register all of your e-mail addresses and the IP address of your e-mail server on the Support Web page.
|
|
|
Do you also check e-mails being forwarded? |
|
|
We forward e-mails after checking for viruses.
|
|
|
Which viruses do you check for? |
|
|
We check for viruses detected by Symantec Corporation's Norton Antivirus. We detect and remove viruses that infect Windows and DOS, and macro viruses that infect Windows and Macintosh. We do not deal with viruses targeting Macintosh other than macro viruses, and viruses targeting other operating systems.
|
|
|
What types of compression format is your service compatible with? |
|
|
Our service is compatible with LHA/LZH, UUEncode, AMG (ArcManager), GZIP, MIME (Base64), OLE Structured Storage (.doc, .xls, etc.), RTF, TAR, and ZIP, enabling 10 degrees of compression.
|
|
|
Do you also check viruses when sending e-mails? |
|
|
By setting the virus check server for your e-mail software's server for sending e-mails, viruses can be checked when sending e-mails.
|
|
|
Please tell us an example of usage charges. |
|
|
Example 1: When a customer with the Hosting Service Plan 20 uses the virus check service
Plan 20 |
3,048 yen (3,200 yen including tax) |
Virus check service |
2,500 yen (2,625 yen including tax) |
Total |
5,548 yen (5,825 yen including tax) |
|
Example 2: When a customer with the Hosting Service Plan 100 has added 100 e-mail addresses and uses the virus check service
Plan 100 |
9,048 yen (9,500 yen including tax) |
Additional e-mail accounts |
5,000 yen (5,250 yen including tax) |
Virus check service |
16,000 yen (16,800 yen including tax) |
Total |
30,048 yen (31,550 yen including tax) |
|
| * |
When a customer has their own e-mail server, the 5,000 yen (5,250 yen including tax) charged for additional e-mail accounts is not necessary. |
|
|
|
Does your service check viruses for files attached to encrypted e-mails? |
|
|
This service is not applicable to encrypted e-mails.
|
|
|
Does your service check viruses for attached files sent separately? |
|
|
This service is not applicable to attached files sent separately.
|
|
|
Does your service check viruses included in HTML e-mails? |
|
|
This service is not applicable to HTML e-mails that are not attached files.
|
|
|
Is it possible to use your virus check service only for certain e-mail addresses using the Hosting Service? |
|
|
Since each contract is signed for each domain name, it is not possible to use the virus check service only for some addresses.
|
| | |
|
Do you offer HTML e-mails? |
|
|
We do not support HTML-formatted e-mails. You can only use text e-mails.
|
|
|
Will my e-mail address change? |
|
|
Since you can continue to use the current e-mail address, the sending and receiving of e-mails using the web mail function uses the same e-mail address as before.
|
|
|
Is there a limit on the size of an e-mail? |
|
|
It is 50 MB, the same as before.
|
|
|
I set up an alias name using the Support Web page. Is it possible to send and receive e-mails with the alias name? |
|
|
You can send and receive e-mails using the alias name.
|
|
|
What is the ID/password for accessing and logging into the designated URL? |
|
|
You can use the same ID/password that you currently use for mailer authentication.
|
|
|
Even though the ID/password is correct, we cannot log in. |
|
|
It is necessary to register web mail users on the Support Web page. Without this registration, you cannot use our web mail.
|
|
|
Will there be a history of e-mails sent using the web mail function? |
|
|
E-mails sent through the web mail function do not leave any history.
|
|
|
Is it possible to view e-mails downloaded to the computer using the web mail? |
|
|
E-mails that can be viewed through the web mail are only the e-mails left on the mail server. E-mails received through your regular mailer that are not left on the mail server cannot be viewed.
|
|
|
Is it possible to view the e-mails that were viewed through the web mail using our regular mailer? |
|
|
Since you only view the e-mails and they are not deleted from the mail server, you can view them later using your mailer.
|
|
|
Is it possible to delete e-mails from the web mail? |
|
|
When you delete e-mails from the web mail page, they are deleted from the mail server. Please note that you cannot view the e-mails later using your mailer.
|
|
|
What happens to files attached to e-mails? |
|
|
The web mail page on a computer allows you to download attached files or attach files when sending e-mails. Attached files cannot be dealt with when using the web mail page on a mobile phone.
|
| | |
|
What is POP before SMTP? |
|
|
It is a system which allows the sending of e-mails by asking password authentication through e-mail receiving procedures before enabling e-mail sending using SMTP.
|
|
|
What is the purpose of introducing it? |
|
|
It is to prevent junk mail, such as spam e-mails, from being sent (relayed).
|
|
|
Are customers required to do some setup? |
|
|
Yes, they are. It is necessary for customers to change the settings of their e-mail software. Please go through the necessary procedures for changing the settings based on a manual sent separately.
|
|
|
I tried to send an e-mail some time after receiving an e-mail, but I could not send it. |
|
|
When 10 minutes or longer pass after receiving e-mails, or when your computer is connected to the Internet again after disconnecting the dial-up connection, you cannot send e-mails. If e-mails cannot be sent because of this, a message containing keywords like "550 relaying mail to domain is not allowed" will be displayed. In this case, implement procedures for receiving e-mails again, and then send e-mails (the procedures for receiving e-mails are to verify your identification; whether to actually receive e-mails or not is not a concern here).
|
|
|
Our company uses your virus check function only since we operate our own e-mail server. Is it necessary to change the settings? |
|
|
For the virus check server, we change your settings so that sending e-mails is only allowed from your server's IP address. For details, we will notify you of this matter separately.
|
|
|
What should we do when an error occurs when clicking the e-mail's "send/receive" button? |
|
|
Depending on the e-mail software, sending occurs first when clicking the "send/receive" button. An error message is displayed in this case, but you can send e-mails by clicking the send/receive button once again.
|
|
|
Multiple accounts are set up for our e-mail software, but is this a problem? |
|
|
Depending on the software you use, an error may be displayed. In this case, before sending, be sure to implement procedures for receiving using the Hosting Service's e-mail address.
|
|
|
An error containing keywords like "550 relaying mail to domain is not allowed" was displayed and I could not send e-mails. |
|
|
When 10 minutes or longer pass after receiving e-mails, or when your computer is connected to the Internet again after disconnecting the dial-up connection, you cannot send e-mails. In this case, implement procedures for receiving e-mails again (this is to verify your identification; whether to actually receive e-mails or not is not a concern here).
|
|
|
When sending an e-mail, an error message saying "one of the recipients was rejected by the server, so the message could not be sent" or "SMTP returned an error" was displayed and the e-mail could not be sent. |
|
|
You can stop the error message mentioned above from being displayed by sending e-mails within 10 minutes after POP authentication (after implementing procedures for receiving) without disconnecting the line used. Upon the introduction of the POP before SMTP function, POP authentication (receiving procedures) before sending e-mails has become necessary. We appreciate your understanding.
|
|
|
When using Outlook Express 6, I cannot send e-mails after receiving. What shall I do? |
|
|
The following procedures will enable you to send e-mails after receiving e-mails.
1. Click "Tool" menu.
2. Click "Send/Receive" - "Receive all"
Sorry for the inconvenience, but please follow the procedures above to send e-mails.
|
|
|
Can you explain the system of KDDI Hosting Service's POP before SMTP? |
|
|
It is a system which allows the usage of SMTP for a certain period of time (10 minutes or less) by means of POP authentication (receiving procedures).
|
|
|
I use the groupware's e-mail server at home/office. I don't seem to be able to send e-mails depending on the timing. What shall I do? |
|
|
Because of the sending restrictions of POP before SMTP, you cannot send e-mails if POP authentication (receiving procedures) is not done within 10 minutes. Sorry for the inconvenience but please set up the receiving of new e-mails within 10 minutes or make other adjustments such as shortening the interval between retrying to send.
|
|
|
Why can I send e-mails without problems even before receiving e-mails? |
|
|
Depending on your environments such as a LAN connection, sending is allowed due to the authentication of different terminals. Such configurations may be the reason why you can send e-mails.
|
|
|
Are provided e-mail forms or original CGI e-mails susceptible to POP before SMTP? |
|
|
They are not susceptible to it.
|
|
|
We use only the virus check service in KDDI Hosting Service and operate our own e-mail server. However, when we tried to register a network at the location other than the e-mail server location as an "IP address for sending e-mails" on the Support Web page, an error message was displayed. How should we set up the IP address? |
|
|
The specifications do not allow the network at the location, other than the e-mail server location, to be registered on the Support Web page. So, please contact our customer service center. In addition, please note that the IP address that can be set up is only the fixed IP address assigned to you.
|
|
|
|
|
|
| | | | |
|
|
