KDDI For Business: KDDI Hosting Service > Frequently Asked Questions

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Frequently Asked Questions

Q.			Can we add e-mail addresses?
Q.			Can we add disk space?
Q.			Are there any restrictions on usable domain names?
Q.			Are there any restrictions on the Internet connection environment that we use?
Q.			Is there a minimum usage period?
Q.			How long does it take to change a plan?
Q.			Is it possible to use the Hosting Service server from outside Japan?
Q.			When our company uses your Hosting Service but does not have its own news server, can we receive news?
Q.			When switching from DION dial-up to 24-hour connection, how can we set a reverse DNS lookup?
Q.			Can we use the gLTD that we have already obtained for your Hosting Service?
Q.			Is your Hosting Service available for an individual customer?

Q.			I understand that up to 10,000 e-mail addresses can be used in total, but is it possible to apply for multiple addresses using the same domain name?
Q.			Is there a way to check the private e-mails of general users?
Q.			Do you offer a mailing list service?
Q.			What happens if an e-mail exceeds the given disk space?
Q.			When forwarding an e-mail, can we leave the e-mail only at the forwarding destination address?
Q.			As for an e-mail address, is there any restriction on the part before @?
Q.			How can a general user check the total space used for received e-mails?
Q.			Is there a limit on the size of each e-mail?

Q.			Can we change the FTP password?
Q.			I would like to use the access counter. Is it possible to carry over the number of counts in the past?
Q.			How many access counters can we use?
Q.			How many e-mail forms can we use?
Q.			Can we enter any host name when registering a published DNS?
Q.			What is the "simple access report"?
Q.			Can we receive the access log as a file?
Q.			What is the "web access analysis"?

Q.

When can we start setup work on the Support Web page?

Q.			Our company operates its own e-mail server. Is it possible to use the virus check server only?
Q.			Do you also check e-mails being forwarded?
Q.			Which viruses do you check for?
Q.			What types of compression format is your service compatible with?
Q.			Do you also check viruses when sending e-mails?
Q.			Please tell us an example of usage charges.
Q.			Does your service check viruses for files attached to encrypted e-mails?
Q.			Does your service check viruses for attached files sent separately?
Q.			Does your service check viruses included in HTML e-mails?
Q.			Is it possible to use your virus check service only for certain e-mail addresses using the Hosting Service?

Q.			Do you offer HTML e-mails?
Q.			Will my e-mail address change?
Q.			Is there a limit on the size of an e-mail?
Q.			I set up an alias name using the Support Web page. Is it possible to send and receive e-mails with the alias name?
Q.			What is the ID/password for accessing and logging into the designated URL?
Q.			Even though the ID/password is correct, we cannot log in.
Q.			Will there be a history of e-mails sent using the web mail function?
Q.			Is it possible to view e-mails downloaded to the computer using the web mail?
Q.			Is it possible to view the e-mails that were viewed through the web mail using our regular mailer?
Q.			Is it possible to delete e-mails from the web mail?
Q.			What happens to files attached to e-mails?

Q.			What is POP before SMTP?
Q.			What is the purpose of introducing it?
Q.			Are customers required to do some setup?
Q.			I tried to send an e-mail some time after receiving an e-mail, but I could not send it.
Q.			Our company uses your virus check function only since we operate our own e-mail server. Is it necessary to change the settings?
Q.			What should we do when an error occurs when clicking the e-mail's "send/receive" button?
Q.			Multiple accounts are set up for our e-mail software, but is this a problem?
Q.			An error containing keywords like "550 relaying mail to domain is not allowed" was displayed and I could not send e-mails.
Q.			When sending an e-mail, an error message saying "one of the recipients was rejected by the server, so the message could not be sent" or "SMTP returned an error" was displayed and the e-mail could not be sent.
Q.			When using Outlook Express 6, I cannot send e-mails after receiving. What shall I do?
Q.			Can you explain the system of KDDI Hosting Service's POP before SMTP?
Q.			I use the groupware's e-mail server at home/office. I don't seem to be able to send e-mails depending on the timing. What shall I do?
Q.			Why can I send e-mails without problems even before receiving e-mails?
Q.			Are provided e-mail forms or original CGI e-mails susceptible to POP before SMTP?
Q.			We use only the virus check service in KDDI Hosting Service and operate our own e-mail server. However, when we tried to register a network at the location other than the e-mail server location as an "IP address for sending e-mails" on the Support Web page, an error message was displayed. How should we set up the IP address?

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