We have established uniform assurance standards for network delay time, availability and recovery time. In the unlikely event that these set values are not fulfilled, we will refund the predetermined fees.
Redundant service network has minimized downtime, successfully increasing the availability to 99.9991% (actual value). We assure the highest SLA availability figures in Japan. Our service boasts outstanding stability and is also secure for the important data of the backbone system.
The "Dual Access Service" (option) is made possible by KDDI’s unique new system, the "Super-stable Ethernet Network System" (SENS). By providing redundant access lines, smooth implementation of hot standby is offered at a reasonable cost. We guarantee the best SLA recovery time in Japan at less than 10 minutes.
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