Item

Ethernet (Type G)
Ethernet (Housing)
Mega Data Netz
High-Speed Digital
ATM

Ethernet (Type S)
DSL

Refunds

Per hour (per 12 hours for High-Speed Digital (Economy Class))

Per 24 hours (per 12 hours for Ethernet (Type S))

Failure Response

Reception of failure reports

24 hours a day

24 hours a day

Recovery work

24 hours a day

24 hours a day (some DSL services are limited to 9 a.m. to 4 p.m.)

Monitoring and recovery work commencement conditions

Recovery work is commenced once failure is discovered due to alarm detection or reported by client

Recovery work is commenced once failure is reported by client

Notification to clients regarding failures

Notification of failure is made when failure is discovered due to alarm detection (does not apply to High-Speed Digital)

None (KDDI only accepts failure reports from clients for these services)

Notification to clients regarding recovery

Notification of recovery is made for clients that were notified of the corresponding failure

Notification of recovery is made only for clients that filed a failure report