KDDI For Business: Powered Associate VPN Broadband Ether Plan

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Maintenance/Monitoring System

Item
Stipulated Refunds		Per 24 hours
SLA Service		Does not apply
Recovery Goal		Not defined
Loan Conditions		Notification only (However, the timing of such notification is not defined (e.g., number of days in advance)
Failure Response	Reception of failure reports	24 hours
	Recovery work	24 hours a day (Maintenance and monitoring of FLET'S zones conforms to NTT East/West maintenance/monitoring system guidelines.[1])
	Monitoring and recovery work commencement conditions	Recovery work is commenced once failure is reported by client (Maintenance and monitoring of FLET'S zones conforms to NTT East/West maintenance/monitoring system guidelines.[1])
	Notification to clients regarding failures	None (KDDI only accepts failure reports from clients for these services)
	Notification to clients regarding recovery	Notification of recovery is made only for clients that filed a failure report
	Report detailing the cause of the failure and how it was recovered	None

[1]

Reports of failure from clients FLET'S zones are accepted 24 hours a day, but the actual recovery work is performed during normal business hours (9 a.m. to 5 p.m.). Recovery work is not performed during Saturdays, Sundays, national holidays and from January 1st to January 3rd. However, round-the-clock (24 hours a day) response is available if you contract for Advanced Support.

*	FLET'S is a registered trademark of NTT East and NTT West.

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