Item |
Ethernet (Type G)
Ethernet (Housing)
Mega Data Netz
High-Speed Digital
ATM
|
DSL |
Refunds |
Per hour
(per 12 hours for High-Speed Digital (Economy Class) ) |
Per 24 hours |
Failure Response |
Reception of failure reports |
24 hours a day |
24 hours a day |
Recovery work |
24 hours a day |
24 hours a day
| * |
some services are limited to 9 a.m. to 4 p.m. |
|
Monitoring and recovery work commencement conditions |
Recovery work is commenced once failure is discovered due to alarm detection or reported by client |
Recovery work is commenced once failure is reported by client |
Notification to clients regarding failures |
Notification of failure is made when failure is discovered due to alarm detection (only applies High-Speed Digital when extra Edge is used) |
Notification of failure is made when failure is discovered due to alarm detection |
Notification to clients regarding recovery |
Notification of recovery is made for clients that were notified of the corresponding failure |
Notification of recovery is made only for clients that filed a failure report |
