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What kind of service is "KDDI Secure Share"? |
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It is a service that allows you to safely exchange files over the Internet with specific people.
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Is it really secure? |
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For the route between your terminal and the Secure Share server, files are encrypted using SSL when they are uploaded or downloaded, and they are stored on the Secure Share server in an encrypted state. This realizes a very high level of security.
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Can I be absolutely sure that my files will not be seen by any other users? |
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Files are encrypted end-to-end from the time they leave the sender's terminal until they reach the designated receiver’s terminal. Even in the unlikely event of files being accessed on their way, they would not be readable by anyone but the designated user, not even by your administrator or KDDI technical staff. This is because they are firmly encrypted and not decodable with currently available technology.
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What kind of environment is necessary for using KDDI Secure Share? |
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You can use KDDI Secure Share anywhere at any time, so long as you have access to the Internet. There are no ISP-related restrictions.
However, system and other requirements are as follows:
<Using via a web browser>
Compatible OSs and their versions |
Windows operating systems (Windows Vista is not supported) |
Compatible browsers and their versions |
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Microsoft Internet Explorer (any browsers supported by Microsoft, except for version 7.0) |
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Firefox 1.0.7 |
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Netscape, Solaris, and Firefox for Linux are not compatible because some functions may be restricted.
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<Using via KDDI's dedicated client software>
Compatible OSs and their versions |
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Windows 2000 Professional SP4 or later versions |
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Windows XP Professional/Home SP2 or later versions |
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When exchanging large files, we recommend "KDDI Internet Ether Access" for broadband Internet connection.
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Is the dedicated software necessary? |
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No. You can use this service just with a web browser. However, you may find it more convenient to have the dedicated client software (free of charge) installed.
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Can I edit files online with "KDDI Secure Share"?
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Yes, if you have the dedicated client software (free of charge) installed.
This allows you to directly edit files on Windows Explorer, which is extremely convenient since it does away with the traditional process of download-edit-upload using a local computer.
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Can I use this service abroad? Also, can I use it in languages other than Japanese?
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Yes, if you are using the browser.
If you are using the dedicated client software, operations will be governed by Japanese as well as American regulations.
As for languages, we support English in addition to Japanese.
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Are there any restrictions regarding file types I can exchange? |
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No, there are no file type restrictions.
However, if you are using the service via a browser, you cannot upload or download files that are larger than 100 MB.
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Can I retrieve files that I have deleted by mistake? |
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Unfortunately, you cannot.
We recommend that you back up your important files regularly.
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Do you have a damage compensation system for lost files? |
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No.
We again recommend that you back up your important files regularly.
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What happens if the disk registered for this service gets full? |
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You will not be able to upload any more files.
All users can check the remaining free disk space. We recommend that you change your plan if the remaining free disk space is little.
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Is it possible to add disk space or IDs only? |
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No, it is not possible to change only the disk space or IDs.
Please change the plan to add disk space or IDs.
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Do you have a prorated daily basis system for the charges? |
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No.
Monthly charges are waived for the month of subscription, but are incurred for the entire month for the month of cancellation.
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Is there a minimum usage period? |
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Yes, you must use the service for a minimum of one month.
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Does this service come with an antivirus program? |
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No.
If you uploaded an infected file by mistake, please make sure to inform your recipient not to download the file.
Since normally viruses will not take effect when they are encrypted, so they will not affect the Secure Share server or other files on the server. The infected file may cause damage, however, when the recipient downloads and runs it.
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Is it possible to use this service together with URL filtering software? |
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If you use URL filtering and its settings restrict access to "KDDI Secure Share", you would not be able to use the service. In such cases, you must release the restriction for the relevant URL.
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Are there any restrictions regarding double log-ins to "KDDI Secure Share" using the same ID? |
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No there are no restrictions regarding double log-ins.
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Can several users share one ID? |
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We do not recommend several users sharing one ID as this would involve sharing the password, and could impair the security.
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