|
FY2011 |
FY2012 |
| Targets |
Primary Achievements |
Rating |
Primary Issues |
| Organizational Governance |
Entrenchment of autonomous internal control activities and the development of framework and systems |
- Encouraged employee awareness by publishing our company newsletter and distributing an e-mail magazine
- Promoted "improvements in operational quality"
|
A |
- Improve promotion of CSR activities
|
| Consumer Issues |
Enhancement of telecommunication
facilities and services in preparation for
large-scale disasters
|
- Configured network to be strong in the face of disaster
- Added tsunami warnings to our "Emergency Rapid Mail" and enhanced our disaster-response services in other ways
|
A |
- I ncrease number of KDDI Mobile Phone learning Classes held and improve quality
- Provide equipment that is easy for seniors to use and provide user support
- Respond quickly to customers' requests to increase network quality and provide stable services
- Establish large-scale disaster response measures
|
| Enhancement of information literacy support by improving the quality of KDDI Mobile Phone learning Class |
- Conducted 1,209 times during FY2011
- Revised program to respond more flexibly to schools' needs
|
A |
| Establishment of a telecommunications environment that customers can use safely and securely |
- Held "Everyone's Mobile Phone Summit" stakeholders dialogue
- Introduced " Anshin Security Pack" and "Anshin Appli Limited" for smartphones
- Offered for sale the "Mi-Look" mobile phone, with features aimed at protecting the elderly
|
A |
| Increasing level of highly reliable communications |
- Having received administrative guidance from the Ministry of Internal Affairs and Communications in relation to the disruption of communications, introduced countermeasures and prepared a system to prevent the recurrence of major accidents
- Increased communication speed using "EV-DO Multi-Carrier" technology
- Eased data communication congestion using "EV-DO Advance" technology
|
B |
| Environment |
Formulation of Third Medium-term Environmental Conservation Plan |
- Formulated Third Midium-term Environmental Conservation Plan, "KDDI GREEN PlAN 2012–2016"
|
A |
- Roll out Third Medium-term Environmental Conservation Plan
>Increase number of tribrid base stations
>Promote recycling
>Promote forest conservation activities
- Promote environmental communications
|
| Promotion of "Green by ICT" through such initiatives as enhancing tribrid base station functions |
- Conducted launch of "Type-VII" radio equipment for wireless mobile phone base stations that requires no air conditioning
- Began selling common smartphone adapter that boosts charging efficiency more than 10% and achieves a stand-by power savings of approximately 20%
|
A+ |
| Promotion of R&D of services for "Green by ICT" CO2 reduction in society at large |
- Provided "PC power savings management" to reduce customers' PC power consumption
|
A |
| Enrichment of environmental communications |
- Conducted "Electricity Saving Project" to support initiatives to save electricity at homes
- Conducted "Shimanto-kawa Walk" and "Takao-san Walk"
|
A |
| Labour Practices and Human Rights |
Support for employees' work-life balance |
- Introduced "Adjustable Work Hour System" allowing employees on shortened hours for childcare or nursing care purposes to balance work hours on a monthly basis
- Held a forum on returning to work following childcare absences
- Held "Balancing Work and Nursing Care Lecture"
- Expanded teleworking system
|
A |
- Cultivate and promote diverse human resources and formulate related measures
- Create a vibrantly healthy workplace culture
- Enhance internal communications
|
| Establishment of a worker-friendly workplace environment |
- Conducted employee awareness survey
- Held employee-management dialogue
|
A |
| Improvement of communications within the organization |
- Introduced internal data streaming and SNS system to reinforce system for sharing of internal information
|
A |
| Enhancement of personnel to enable them to become active global players |
- Established special quota for global business development
- Seven people made use of overseas study program
- Ten people newly took advantage of overseas training system
|
A |
| Fair Operating Practices |
Enhancement of communications with business partners |
- Questionnaire-based operational quality improvement
|
A |
- Reinforce communications with shareholders and investors in Japan and overseas
- Formulate CSR procurement policy
- Strengthen information security further
- Entrench BCP
- Strengthen and promote measures to eradicate compliance-related accidents
|
| Support for the improvement of customer satisfaction at au shops |
- Held customer interaction skills contest at au shops
|
A |
| Expansion and enhancement of communications with shareholders and investors in and outside of Japan |
- Conducted individual meetings in Japan and overseas (total of approximately 800 times)
- Held theme-based small meetings (approximately 10 times)
|
A |
| Review of corporate norms, standards, and rules |
- Revised the KDDI Code of Business Conduct
|
A |
Reinforcement of efforts to comply with laws and regulations
Thorough compliance awareness |
- Conducted regular Business Ethics Committee meeting
- Conducted compliance-related group training and e-learning
|
A |
| Further promotion of risk management |
- Revised business continuity plan (BCP) for large-scale natural disasters
|
A |
| Further improvement of security and efficient operation of ISMS |
- Established "KDDI Group Common Information Security Standards"
- Strengthened measures to address internal e-mail system misdirection and information leaks
- Conducted e-learning and division manager training
|
A |
| Community Involvement and Development |
Enrichment of social contribution programs in and outside of Japan |
- Supported region affected by the Great East Japan Earthquake Employee volunteers, creation of employment opportunities,educational support, etc.
- Used "+α Project" to enhance employees' community social contribution activities
|
A |
- Continue implementing disaster relief efforts
- Foster stronger ties with local communities
- Contribute to sustained growth of the global community through the use of ICT
|
| Further contribution to the development of the international community through the utilization of ICT |
- Provided educational support using tablets
- Through the KDDI Foundation, provided support and technology to help developing countries bridge the digital divide
|
A |
