GRI Comparison Table

GRI G4 Gudielines Content Index
● Material aspects

GENERAL STANDARD DISCLOSURES

STRATEGY AND ANALYSIS

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
1 Statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability
3-4
2 Description of key impacts, risks, and opportunities
3-4, 6-8, 12-13, 19, 44-46, 86

ORGANIZATIONAL PROFILE

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
3 Name of the organization Corporate Profile -
4 Primary brands, products, and services Our Values -
5 Location of the organization's headquarters Corporate Profile -
6 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report Brochure -
7 Nature of ownership and legal form Corporate Profile -
8 Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries) Our Values -
9 Scale of the organization, including:
  1. Total number of employees
  2. Total number of operations
  3. Net sales (for private sector organizations) or net revenues (for public sector organizations)
  4. Total capitalization broken down in terms of debt and equity (for private sector organizations)
  5. Quantity of products or services provided
Financial Data 73
10 Composition of the workforce, including:
  1. Total number of employees by employment contract and gender
  2. Total number of permanent employees by employment type and gender
  3. Total workforce by employees and supervised workers and by gender
  4. Total workforce by region and gender
  5. Report whether a substantial portion of the organization's work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors
  6. Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries)

73-74
11 Percentage of total employees covered by collective bargaining agreements
74
12 Organization's supply chain
6-7, 78-80
13 Report any significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain
-
Commitment to External Initiatives
14 Report whether and how the precautionary approach or principle is addressed by the organization
10-11, 61
15 List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
10-11
16 List of memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization:
  1. Holds a position on the governance body
  2. Participates in projects or committees
  3. Provides substantive funding beyond routine membership dues
  4. Views membership as strategic

10-11

IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
17
  1. List of all entities included in the organization's consolidated financial statements or equivalent documents
  2. Report whether any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report
Financial Statements 2
18
  1. Process for defining the report content and the Aspect Boundaries
  2. How the organization has implemented the Reporting Principles for Defining Report Content

2, 13
19 List of all the material Aspects identified in the process for defining report content
12-13
20 For each material Aspect, report the Aspect Boundary within the organization
14-16
21 For each material Aspect, report the Aspect Boundary outside the organization
14-16
22 Effect of any restatements of information provided in previous reports, and the reasons for such restatements
N/A
23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries
N/A

STAKEHOLDER ENGAGEMENT

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
24 List of stakeholder groups engaged by the organization
9-11
25 Report the basis for identification and selection of stakeholders with whom to engage
9-11
26 Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process
9-11
27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns
9-11, 81-82

REPORT PROFILE

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
28 Reporting period (such as fiscal or calendar year) for information provided
2
29 Date of most recent previous report (if any)
2
30 Reporting cycle (such as annual, biennial)
2
31 Contact point for questions regarding the report or its contents
2
GRI Content Index
32
  1. The ‘in accordance' option the organization has chosen
  2. GRI Content Index for the chosen option
  3. Reference to the External Assurance Report, if the report has been externally assured

c: 108-109
Assurance
33
  1. Organization's policy and current practice with regard to seeking external assurance for the report
  2. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided
  3. Relationship between the organization and the assurance providers
  4. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report

2, 95, 97

GOVERNANCE

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
Governance Structure and Composition
34
  1. Governance structure of the organization, including committees of the highest governance body
  2. Identify any committees responsible for decision-making on economic, environmental and social impacts

7-8, 28-29, 34-35
35 Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees
7-8, 28-29
36 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body
7-8, 61-62, 88
37 Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body
7-8, 28-29
38 Composition of the highest governance body and its committees
7-8, 28-35
39 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization's management and the reasons for this arrangement)
30
40 Nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members
28-29
41
  1. Processes for the highest governance body to ensure conflicts of interest are avoided and managed
  2. Report whether conflicts of interest are disclosed to stakeholders

28-35
Role of Highest Governance Body in Setting the Purpose, Value and Strategies
42 Highest governance body's and senior executives' roles in the development, approval, and updating of the organization's purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts
7-8, 28-29
Ability of the Highest Governance Body and Evaluation of its Performance
43 Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics
7-8, 28-29
44
  1. Processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment
  2. Actions taken in response to evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics

7-8, 28-29
Role of the Highest Governance Body in Risk Management
45
  1. Highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body's role in the implementation of due diligence processes
  2. Report whether stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities

10-11, 39
46 Highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics
39
47 Frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities
7-8, 28-29
Role of the Highest Governance Body in the Sustainability Report
48 Highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material Aspects are covered
7-8, 28-29
Role of the Highest Governance Body in the Evaluation of Social, Environmental and Social Performance
49 Process for communicating critical concerns to the highest governance body
7-8, 28-29
50 Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them
7-8, 37
Remuneration and Incentives
51
  1. Remuneration policies for the highest governance body and senior executives
  2. Report how performance criteria in the remuneration policy relate to the highest governance body's and senior executives' economic, environmental and social objectives

7-8, 30-31, 34
52 Process for determining remuneration
34
53 How stakeholders' views are sought and taken into account regarding remuneration
31
54 Ratio of the annual total compensation for the organization's highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country
31
55 Ratio of percentage increase in annual total compensation for the organization's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country
-

ETHICS AND INTEGRITY

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
56 Organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics
5-6
57 Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines
37
58 Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines
37

SPECIFIC STANDARD DISCLOSURES

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
DMA (DMA: Disclosures on Management Approach)
  1. Report why the Aspect is material. Report the impacts that make this Aspect material
  2. Report how the organization manages the material Aspect or its impacts
  3. Report the evaluation of the management approach, including
    • The mechanisms for evaluating the effectiveness of the management approach
    • The results of the evaluation of the management approach
    • Any related adjustments to the management approach
19, 44-46, 86

ECONOMIC

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: ECONOMIC PERFORMANCE
EC1 Direct economic value generated and distributed 77, 83-85
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change 86
EC3 Coverage of the organization's defined benefit plan obligations 70
EC4 Financial assistance received from government -
ASPECT: MARKET PRESENCE
EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation -
EC6 Proportion of senior management hired from the local community at significant locations of operation -
ASPECT: INDIRECT ECONOMIC IMPACTS
EC7 Development and impact of infrastructure investments and services supported 52, 60
EC8 Significant indirect economic impacts, including the extent of impacts 19, 44-46, 86
ASPECT: PROCUREMENT PRACTICES
EC9 Proportion of spending on local suppliers at significant locations of operation -

ENVIRONMENTAL

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: MATERIALS
EN1 Materials used by weight or volume 95
EN2 Percentage of materials used that are recycled input materials -
ASPECT: ENERGY
EN3 Energy consumption within the organization 94-96
EN4 Energy consumption outside of the organization 97
EN5 Energy intensity 96
EN6 Reduction of energy consumption 96-97
EN7 Reductions in energy requirements of products and services -
ASPECT: WATER
EN8 Total water withdrawal by source 96
EN9 Water sources significantly affected by withdrawal of water -
EN10 Percentage and total volume of water recycled and reused -
ASPECT: BIODIVERSITY
EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas -
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas 104
EN13 Habitats protected or restored 104
EN14 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk -
ASPECT: EMISSIONS
EN15 Direct greenhouse gas (GHG) emissions (Scope 1) 94-98
EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2) 94-98
EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3) 97
EN18 Greenhouse gas (GHG) emissions intensity -
EN19 Reduction of greenhouse gas (GHG) emissions 96-97
EN20 Emissions of ozone-depleting substances (ODS) -
EN21 NOX, SOX, and other significant air emissions -
ASPECT: EFFLUENTS AND WASTE
EN22 Total water discharge by quality and destination -
EN23 Total weight of waste by type and disposal method 96
EN24 Total number and volume of significant spills -
EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally -
EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff -
ASPECT: PRODUCTS AND SERVICES
EN27 Extent of impact mitigation of environmental impacts of products and services 98-100
EN28 Percentage of products sold and their packaging materials that are reclaimed by category 103
ASPECT: COMPLIANCE
EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations 88
ASPECT: TRANSPORT
EN30 Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce 97
ASPECT: OVERALL
EN31 Total environmental protection expenditures and investments by type 93-94
ASPECT: SUPPLIER ENVIRONMENTAL ASSESSMENT
EN32 Percentage of new suppliers that were screened using environmental criteria -
EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken 6-7, 78, 98
ASPECT: ENVIRONMENTAL GRIEVANCE MECHANISMS
EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms -

SOCIAL

LABOR PRACTICES AND DECENT WORK

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: EMPLOYMENT
LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region 73, 75
LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation -
LA3 Return to work and retention rates after parental leave, by gender 76
ASPECT: LABOR/MANAGEMENT RELATIONS
LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements 70
ASPECT: OCCUPATIONAL HEALTH AND SAFETY
LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs 71
LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender 77
LA7 Workers with high incidence or high risk of diseases related to their occupation -
LA8 Health and safety topics covered in formal agreements with trade unions 71
ASPECT: TRAINING AND EDUCATION
LA9 Average hours of training per year per employee by gender, and by employee category 68
LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings 64, 69
LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category -
ASPECT: DIVERSITY AND EQUAL OPPORTUNITY
LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity 30, 73-75
ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN
LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation -
ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES
LA14 Percentage of new suppliers that were screened using labor practices criteria -
LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken 78-79
ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS
LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms 37

HUMAN RIGHTS

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: INVESTMENT
HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening -
HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained -
ASPECT: NON-DISCRIMINATION
HR3 Total number of incidents of discrimination and corrective actions taken -
ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights 78-79
ASPECT: CHILD LABOR
HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor 78-79
ASPECT: FORCED OR COMPULSORY LABOR
HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor 78-79
ASPECT: SECURITY PRACTICES
HR7 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations -
ASPECT: INDIGENOUS RIGHTS
HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken -
ASPECT: ASSESSMENT
HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments -
ASPECT: SUPPLIER HUMAN RIGHTS ASSESSMENT
HR10 Percentage of new suppliers that were screened using human rights criteria -
HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken 78-79
ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS
HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms 37

SOCIETY

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: LOCAL COMMUNITIES
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs -
SO2 Operations with significant actual and potential negative impacts on local communities -
ASPECT: ANTI-CORRUPTION
SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified -
SO4 Communication and training on anti-corruption policies and procedures 36-37
SO5 Confirmed incidents of corruption and actions taken 37
ASPECT: PUBLIC POLICY
SO6 Total value of political contributions by country and recipient/beneficiary -
ASPECT: ANTI-COMPETITIVE BEHAVIOR
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes 37
ASPECT: COMPLIANCE
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations 37
ASPECT: SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY
SO9 Percentage of new suppliers that were screened using criteria for impacts on society -
SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken 78-79
ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY
SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms -

PRODUCT RESPONSIBILITY

Indicator Description Relevant Sections External Assurance
Website Integrated Report 2016
(Detailed ESG Version)
ASPECT: CUSTOMER HEALTH AND SAFETY
PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement 48
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes -
ASPECT: PRODUCT AND SERVICE LABELING
PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements 48
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes -
PR5 Results of surveys measuring customer satisfaction 55
ASPECT: MARKETING COMMUNICATIONS
PR6 Sale of banned or disputed products -
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes 49-50
ASPECT: CUSTOMER PRIVACY
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data -
ASPECT: COMPLIANCE
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services -

TELECOMMUNICATION SECTOR SPECIFIC INDICATORS

INTERNAL OPERATIONS

ASPECT: INVESTMENT
IO1 Capital investment in telecommunication network infrastructure broken down by country/region.
-
IO2 Net costs for service providers under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable.
Describe relevant legislative and regulatory mechanisms.

-
ASPECT: HEALTH AND SAFETY
IO3 Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency fields, and exposure to hazardous chemicals.
72
IO4 Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to radiofrequency (RF) emissions from handsets
50
IO5 Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) guidelines on exposure to radiofrequency (RF) emissions from base stations.
50
IO6 Policies and practices with respect to Specific Absorption Rate (SAR) of handsets.
-
ASPECT: INFRASTRUCTURE
IO7 Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible.
21-22, 104
IO8 Number and percentage of stand-alone sites, shared sites, and sites on existing structures.
-

PROVIDING ACCESS

ASPECT: ACCESS TO TELECOMMUNICATION PRODUCTS AND SERVICES: BRIDGING THE DIGITAL DIVIDE
PA1 Polices and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas. Include an explanation of business models applied.
51-52
PA2 Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.
51-52
PA3 Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time.
-
PA4 Quantify the level of availability of telecommunications products and services in areas where the organisation operates. Examples include: customer numbers/market share, addressable market, percentage of population covered, percentage of land covered. Financial Highlights -
PA5 Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected. Include explanation of approach to pricing, illustrated with examples such as price per minute of dialogue/bit of data transfer in various remote, poor or low population density areas.
51-52
PA6 Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief.
24-26
ASPECT: ACCESS TO CONTENT
PA7 Polices and practices to manage human rights issues relating to access and use of telecommunications products and services. For example:
  • Participation in industry initiatives or individual initiatives related to Freedom of Expression
  • Legislation in different markets on registration, censorship, limiting access,
  • Interaction with governments on security issues for surveillance purposes
  • Interaction with national and local authorities and own initiatives to restrict criminal or potentially unethical content.
  • Protecting vulnerable groups such as children.
Explain how such policies and practices are adapted and applied in different countries.

51-52
ASPECT: CUSTOMER RELATIONS
PA8 Policies and practices to publicly communicate on EMF related issues. Include information provides at points of sales material.
50
PA9 Total amount invested in programmes and activities in electromagnetic field research. Include description of programmes currently contributed to and funded by the reporting organisation.
50
PA10 Initiatives to ensure clarity of charges and tariffs.
-
PA11 Initiatives to inform customers about product features and applications that will promote responsible, efficient, cost effective, and environmentally preferable use.
47-50

TECHNOLOGY APPLICATIONS

ASPECT: RESOURCE EFFICIENCY
TA1 Provide examples of the resource efficiency of telecommunication products and services delivered.
99-103
TA2 Provide examples of telecommunication products, services and applications that have the potential to replace physical objects (e.g. a telephone book by a database on the web or travel by videoconferencing)
-
TA3 Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings.
-
TA4 Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.
-
TA5 Description of practices relating to intellectual property rights and open source technologies.
42, 58