Working with Business Partners
KDDI Purchasing Policy
We have established the KDDI Purchasing Policy as our guideline when purchasing products and services. In agreement with this policy, we comply with numerous laws, regulations, and social norms and strive to foster mutual understanding and forge trustbased relationships with our business partners.
KDDI Purchasing Policy
- Fair and Open Transactions and Maintaining Confidentiality
We will observe all laws and regulations pertaining to purchasing activities and conduct fair transactions on an equal basis with business partners. We will provide all business partners the opportunity for fair and open competition, and we will protect all confidential information that we gain through our purchasing activities. - Selecting Business Partners
"Quality, price, delivery date, service, reliable supply, and environment" All of these are important factors that are essential for conducting a transaction. When starting a transaction, all of these factors will be examined comprehensively for selecting business partners who are suitable as KDDI partners. - Partnership
Based on our commitment to develop even stronger partnerships with all our business partners, we will strive to deepen mutual understanding, and build and maintain a relationship of trust. - Promoting Green Purchasing
The conservation and preservation of the global environment is the single most important issue for mankind in the 21st century.
To maintain an affluent society in harmony with the environment, we will actively work to save resources, save energy, and recycle, and we will promote green purchasing in an effort to protect the environment.
Reinforcement of Partnerships with Business Partners
In FY2006, KDDI conducted a questionnaire-based survey of its business partners, as well as its own departments that place orders with these companies, with the aim of achieving mutual improvements in operational quality. We also create opportunities to provide direct feedback of questionnaire results to business partners and have in place award systems for recognizing business partners that earn particularly high marks. Through efforts such as these, we focus on reinforcing our partnerships.
Supporting au Shop Staff Training
At KDDI, we believe that the training of au shop staff is an essential part of achieving every possible aspect of customer satisfaction. This is why KDDI introduces proprietary qualification and certification systems- "au Pro Staff," "au Heartful Staff," and "au Leading Staff" to name a few examples-for the au shop staff. We cover a variety of learning environments, from group training for learning business manners, sales skills and hospitality to e-learning, to support the education of our staff.
New training programs were established this year: "KDDI Designated Products Training" for the education on multi-function products, such as smartphones and tablet terminals, and "KDDI Network Products Training" for the education on fixed-line networks, such as au Hikari. All of the above initiatives are part of our endeavor to achieve high customer satisfaction when serving customers with not only product explanations, but also on making better lifestyle value suggestions to our customers.
Supporting Content Providers
KDDI aims to create trust-based relationships with content providers, which are its business partners. As a result, we aim to provide new value for customers' lifestyles by delivering music and video, sports, and other content.
For content providers, KDDI has in place "counter desks" (physical counters for one-on-one consultation) and "helpdesks" (for website and telephone inquiries). In these ways, KDDI has created systems for directly answering inquiries from topics ranging from technology to operations.
To enhance content provider satisfaction, each month KDDI holds proprietary TCS Promotion Conferences, comprising the heads of related divisions and departments. At these meetings, we listen to content providers' opinions, verify the results of satisfaction surveys, and formulate improvement measures.
In fiscal 2011, we addressed complaints that our collection agency systems were too complex and difficult to use through the March 2012 integration of the two collection agency settlement systems (the EZWeb content-fee collection agency system and the Matomete au payment collection agency system). We are also making ongoing improvements to the user interface of "FLAVOR," our dedicated website for content providers.
