- カテゴリ： バーチャル提案
- 作成日： 2009/07/24 21:23:25
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- Corporate Governance
KDDI is committed to an uncompromising quest for Customer Satisfaction by providing with our services the value that customers expect; A Happy Workforce by continuing to be the kind of dynamic company that inspires all its employees with a sense of worth and fulfillment; The Confidence of Our Shareholders by justifying the trust placed in us by our shareholders, business associates, and all with whom we have dealings; The Advancement of the International Community by bringing an ever broadening array of communications to bear in serving the development of the global community.
Total Customer Satisfaction (TCS)
Total Customer Satisfaction (TCS) is not merely an abstract concept. At KDDl, it is the guiding principle for every thought and behind every action of everyone from the executive management to the newest employee. It derives from the Company’s understanding that successful business begins by exerting the utmost effort for the benefit of its customers and carefully forging enduring relationships of trust with each user. In order to maximize user satisfaction, KDDI not only strives to improve its service at all points of contact with the users, but also considers all work undertaken anywhere in the KDDI Group as factors that contribute to how customers evaluate the Group’s products and services. KDDI reviews all processes through the eyes of the customers, and constantly endeavors to raise the level of satisfaction not only for users, but all KDDl stakeholders.
KDDI CS Policy
Established to serve as its corporate compass, KDDI’s Customer Satisfaction (CS) Policy promotes TCS and further advances the thorough adoption of its “Customer First" philosophy. In accordance with this policy, every division and department in KDDI is required to prepare its own written CS Mission Statement, clearly stating the roles and objectives to be fulfilled to enhance customer satisfaction. Each division is responsible for realizing their stated objectives by undertaking an annual management cycle of planning and execution followed by verification to obtain feedback in order to refine the plan for subsequent cycles. KDDI believes there is nothing more important to the Company’s future than reflecting the opinions and preferences of the customers in its products, services and the way it works, and rapidly implementing quality improvements based on objective evaluations by the customers.
KDDI CORPORATION Annual Report 2009