- カテゴリ： バーチャル提案
- 作成日： 2009/07/24 21:23:25
- ページ： 57
- Risk Management
KDDI’s risk management is centered on various committees composed of Directors and other managers, and a risk management organization (Corporate Risk Management Division) that regularly assesses risk data, and provides integrated control for risk. All departments and managers work together, based on relevant internal regulations, to provide proper management of risks facing the KDDI Group, and to achieve management targets in an appropriate and efficient manner. Business risks facing the Group are properly clarified and disclosed in a timely and appropriate manner by the committee for disclosure. Issues pertaining to the Group’s social responsibilities, including environmental measures, social contributions and other initiatives, are compiled and disclosed in a CSR report prepared mainly by departments concerned with CSR. (See page 62-63 for details.) (5) For issues that exert a significant, long-term impact on Company business, KDDI is working to formulate a business continuity plan (BCP) containing response strategies that will lessen as much as possible the interruption of business or other risks.
Risk Management Structure
(1) The committee for management strategies rigorously analyzes business risks and prioritizes businesses to achieve sustainable growth for the Group, in addition to formulating appropriate management strategies and plans. To achieve these aims, the committee for performance management meets monthly to monitor business risks and ensure thorough management of performance data. (2) KDDI treats all stakeholders as customers, and has all managers participate in total customer satisfaction (TCS) activities in order to improve customer satisfaction. The committee for TCS works each month to evaluate and improve TCS activities in order to respond quickly and appropriately to customer needs and complaints. KDDI also ensures compliance with product safety laws and regulations, and works to provide customers with safe and reliable, high-quality products and services. It provides easy-tounderstand information and full instructions to ensure customers select and use these products and services properly. These Company-wide measures ensure support and trust in all activities of the KDDI Group and improve customer satisfaction, as well as solidify and expand the customer base. (3) KDDI is in the process of refining its internal control system to enhance the reliability of financial reporting. (See page 61 for details.) (4) The KDDI Group works to further enhance its public relations and IR activities, ensure the transparency of Group management, and gain the acceptance and trust of all stakeholders. (See page 60 for details.)
Structure as a Telecommunications Carrier
(1) Protecting communications privacy The protection of communications privacy is fundamental to the KDDI Group’s corporate management, and we take steps to ensure that privacy is strictly protected. (2) Information security For the management of corporate information assets, including preventing leaks of customer data and protecting against cyber-terrorism in telecommunications service networks, the committee for information security formulates measures, and works together with managers and regular employees to guarantee information security. (3) Restoration of networks and services following a disaster KDDI implements measures to improve network reliability and prevents the disruption of service in order to lessen as much as possible such risks as the interruption or termination of communication services due to a serious accident, damage or a major disaster. In an emergency situation a special task force will be established as quickly as possible in order to rapidly restore service.
KDDI CORPORATION Annual Report 2009