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KDDI accepts requests for personal information disclosure and other inquiries regarding personal information in the manners stated below. Please understand that there are cases in which KDDI cannot answer requests for disclosure made through methods other than those below.
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Disclosure Request Applications
Applications can be made for requests regarding disclosure of information and disclosure associated with purpose of usage or amendments of such information (hereinafter referred to as "disclosure" in this sheet).
KDDI Corporation Personal Information Disclosure Consultation Office |
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| (2) |
Documents and Materials to Be Submitted for Disclosure Requests
When requesting disclosure, after filling out all of the designated parts of the following application form (A) that have been sent by KDDI, please attach the documents for identity verification (B) and a copy of the customer's receipt of payment of the handling charge (C) and send the documents to the address below.
| A. |
KDDI Designated Application Form
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Personal Information Disclosure Request Form
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When submitting disclosure requests, etc., please fill out the portions regarding disclosure in as much detail as possible.
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| B. |
Documents for Identity Verification
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Any one of the documents in (i) and any one of the documents in (ii)
| (i) |
Any one of the following documents, under the condition that the name and address written on the document are the same as the name and address of the person requesting disclosure, as written on all of the application forms for disclosure.
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Copy of driver's license
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Copy of passport
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Copy of health insurance certificate
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Copy of alien registration certificate
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Copy of Basic Resident Register (jyumin kihon daicho) card
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| (ii) |
Either of the following documents, under the condition that the document is issued no more than 30 days prior to the request for disclosure.(Either must be an original document issued by a city office or other government office. Copies will not be accepted.)
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Duplicate of residence certificate (jyuminhyo)
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Duplicate of original alien registration
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| C. |
Copy of Customer's Receipt of Payment (Disclosure Request Handling Charge)
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Please refer to (4) for information regarding the Disclosure Request Handling Charge and Payment Methods below.
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Send documents listed in A, B, and C above to the following address
KDDI Corporation Customer Service Headquarters
attn: Personal Information Disclosure Consultation Office
GARDEN AIR TOWER, 3-10-10, Iidabashi, Chiyoda-ku,
Tokyo 102-8790 Japan
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| (3) |
Disclosure Request by a Representative
If the person making the disclosure request is a legal representative of a minor or an adult, or a person authorized by the individual to act on the individual's behalf in making the disclosure request, the following documents (D and E) must be attached to documents A, B, and C above.
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For Legal Representative
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The following three items (1) to (3):
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Copy of family register, abstract of family register, certificate from family court, registration certificate, etc., or other document that certifies such qualification (must be issued within 30 days prior to the disclosure request).
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| (2) |
Copy of proof of identity of representative
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| (3) |
Duplicate of residence certificate or duplicate of original alien registration of the representative (must be issued within 30 days prior to disclosure request)
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| E. |
For Contracted Representative
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The following four items (1) to (4):
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Power of Attorney (Determined separately from KDDI. Enclosed with application forms.)
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| (2) |
Document proving that the relevant Power of Attorney was created by the individual (certificate of registered seal impression (inkanshomeisho) that contains the same seal impression as the individual's on the Power of Attorney)
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| (3) |
Copy of document proving representative's identity
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| (4) |
Duplicate of residence certificate or duplicate of original alien registration of the representative (must be issued within 30 days prior to disclosure request)
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| (4) |
Disclosure Request Handling Charge and Payment Methods
Charge: 1,000 yen for each request
The invoice will be sent along with the application forms.
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You will be contacted if payment is not sufficient. However, if full payment is not made within the designated time period, the request for disclosure will be nullified.
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| (5) |
Method of Response to Disclosure Request
Response will be made through documents sent to the customer's billing address (for non-subscribers, the address written on the Personal Information Disclosure Request).
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| (6) |
Purpose of Usage of Personal Information Collected for Disclosure Request
Personal Information collected through request for disclosure is handled only to the extent necessary for the request for disclosure. Documents submitted will be retained for a period of one year following the completion of the disclosure request response, and will then be destroyed.
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Regarding Reasons for Non-Disclosure of Personal Information
Information will not be disclosed in the following cases. In the event that non-disclosure is decided, the customer will be notified of the reason. Also, the designated handling charge will not be refunded in the event of non-disclosure.
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If the individual's identity cannot be verified: for example, if the address written on the Personal Information Disclosure Request differs from the address written on any documents for identity verification or the address registered with KDDI
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If the authority of a representative cannot be verified (for applications submitted by a representative)
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If designated portions of the application form are incomplete
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If request is for disclosure of items other than "Personal Information"
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If there is concern of damage to the life, body, property, or other rights or interests of the individual or any third party
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If there is concern of a significant obstruction to the proper operations of KDDI
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If there is violation of any other legal ordinance
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