KDDI HOME Corporate Information About KDDI Released Information Privacy Policy III Handling of Personal Information in Bank Agency Service and Insurance Agency Service Fields

Privacy Policy

Handling of Personal Information in Bank Agency Service and Insurance Agency Service Fields

1. Intended Purpose of Use of Personal Information and Presence/Absence of Contract

For the following operations that we perform when providing bank agency and insurance agency services, we handle the following personal information listed below for each operation and at the same time we contract all or part of the operation.
The "Subscriber" represents each individual service subscriber and addressee of a bill, and "Users" refer to all those users registered with the User Registration System for au Telecommunications Services.

(Bank agency services)
Operation that uses personal information Service information presence/absence of contract
1. Intermediary services for signing contracts related to handling of savings in Japanese yen and foreign currencies as well as funding of loans, in addition to associated services of KDDI-designated partner financial institution (See 5-2-3 elsewhere).
  • Information obtained through telecommunications services
  • Information obtained through bank agency and insurance agency services
  • Information received from partner financial institution as provision to third party
  • Information received from partner insurance companies as provision to third party
Present
2. Confirmation of qualifications when purchasing financial products and services of KDDI-designated partner financial institution (See 5-2-3 elsewhere) Present
3. Provision of information related to current services, new services, etc. of KDDI-designated partner financial institution (See 5-2-3 elsewhere) Present
4. Provision of information related to campaigns, events, etc. of KDDI-designated partner financial institution (See 5-2-3 elsewhere) Present
5. Services related to handling of customer inquiries related to bank agency work Present
6. Services related to questionnaire surveys related to bank agency work Present
7. Provision of information related to various services provided by KDDI and KDDI affiliated companies and partners. See 5 elsewhere for affiliated companies and partners Present
(Insurance agency services)
Operation that uses personal information Service information presence/absence of contract
1. Agency or intermediary services for signing contracts related to insurance agency work and associated services of KDDI-designated partner insurance companies (See 5-2-4 elsewhere)
  • Information obtained through telecommunications services
  • Information obtained through bank agency and insurance agency services
  • Information received from partner financial institution as provision to third party
  • Information received from partner insurance companies as provision to third party
Present
2. Confirmation of qualifications when purchasing insurance products and/or services of KDDI-designated partner insurance companies (See 5-2-4 elsewhere) Present
3. Provision of information related to current services, new services, etc. of KDDI-designated partner insurance companies (See 5-2-4 elsewhere) Present
4. Provision of information related to campaigns, events, etc. of KDDI-designated partner insurance companies (See 5-2-4 elsewhere) Present
5. Services related to handling of customer inquiries related to insurance agency work Present
6. Services related to questionnaire surveys related to insurance agency work Present
7. Provision of information related to various services provided by KDDI and KDDI affiliated companies and partners. See 5 elsewhere for affiliated companies and partners Present
(Information obtained by KDDI through telecommunications services)
Personal information to be used Source
(1) Name and address of subscriber Subscriber
(2) Date of birth and gender of subscriber Subscriber
(3) Subscriber's phone number, mail address and contact phone number, and place of work Subscriber
(4) Details of services applied for by subscriber Subscriber
(5) Service usage charges of subscriber Service information
(6) Browsing and usage histories of subscriber [1] Service information
(7) Information on communication devices (serial number, model name, product number, device-unique ID, etc.) Service information
(8) Name and date of birth of a user registered with the "User Registration System " for au Telecommunications Services Subscriber
(9) Other information obtained through service provision including application and details of inquiries Subscriber
  • [1]
    For application startup histories and other location information, in consideration of customer privacy, we may obtain the consent of the customer.

2. Acquisition of personal information from third party

We may use personal information provided to us as a third party by the companies listed elsewhere in 5-2-3 Partner Insurance Institution and 5-2-4 Partner Insurance Companies, with the consent of the customer, within the range of the purpose of provision to a third party.

Personal information received from partner financial institution listed elsewhere in 5-2-3 as provision to third party Purpose of use
(1) Name and address of subscriber 1.-7.
(2) Date of birth and gender of subscriber 1.-7.
(3) Phone number, email address and au ID of subscriber 1.-7.
(4) Account number currently used by subscriber at KDDI-designated partner financial institution, service contract number, details of service contract, and status of applications and contracts 1.-7.
(5) Date of application for service currently used by subscriber at KDDI-designated partner financial institution, date of opening of account, and date of contract 1.-7.
(6) Status of application of various discounts and campaigns related to service currently used by subscriber at KDDI-designated partner financial institution 1.-7.
(7) Other information obtained by partner financial institution through provision of service currently used at KDDI-designated partner financial institution, including applications and details of inquiries 1.-7.
Personal information received from partner insurance companies listed elsewhere in 5-2-4 as provision to third party Purpose of use
(1) Name and address of subscriber 1.-7.
(2) Date of birth and gender of subscriber 1.-7.
(3) Phone number, email address and au ID of subscriber 1.-7.
(4) Service contract number currently used by subscriber at KDDI-designated partner insurance company, details of service contract, and status of applications and contracts 1.-7.
(5) Date of commencement of service contract currently used by subscriber at KDDI-designated partner insurance company, date of renewal of contract, and date of expiration of contract 1.-7.
(6) Payment method for provision of service currently used by subscriber at KDDI-designated partner insurance company, and insurance premium 1.-7.
(7) Status of application of various discounts and campaigns related to service currently used by subscriber at KDDI-designated partner insurance company 1.-7.
(8) Other information obtained by KDDI-designated partner insurance companies through provision of services currently available at partner insurance companies, including applications and details of inquiries 1.-7.