KDDI CS Policy was implemented in March 2003 as a guidepost ensuring both customer satisfaction and KDDI's transformation into and growth as a truly customer-focused enterprise. As a foundation for unifying the direction of TCS for all KDDI employees, the Policy provides a basic framework for the realization of TCS in guiding the decisions and actions of each and every employee, from top management down.
KDDI CS Policy
To enable the continuation of the company's unending evolution in step with its customers through the establishment of an optimal information exchange environment, and strong in our intention to provide the best possible service to customers through the close observation of daily-changing customer needs, reform of obstructive attitudes, and maximum utilization of our abilities and knowledge, KDDI has adopted the following seven policies.
Realization of Satisfaction
KDDI treats the opinions and feelings of customers with utmost seriousness, realizing a level of satisfaction acceptable to customers.
Customer-orientated Thinking and Action
All KDDI employees, from management down, consider everything from the customer's point of view, respond quickly and provide a quality service.
Working with Customer to Create Better Services
KDDI works together with customers to create better services and business operations.
The flip side of customer expectation, KDDI appreciates customer criticism and welcomes the excellent opportunity it presents for realizing satisfaction.
KDDI always keeps its promises to customers, providing thorough explanations acceptable to customers and consolidaing customer trust with an honest and fair relationship.
Building and Repaying Customer Satisfaction
KDDI is able to increase sales by building customer satisfaction; increasing profits by minimizing costs ensures a return to customers, thus further increasing satisfaction.
Recognition of Excellence
KDDI strives to create a workplace environment in which each employee does their utmost for customers in their decisions and actions and employees recognize each others' efforts.