KDDI to launch au Smart Support, providing comprehensive support to au smartphone users
- Total support, from initial device settings to operating advice, gives peace of mind to smartphone beginners -

KDDI Corporation

May 20, 2013

To further improve the convenience of using au smartphones, KDDI and OKINAWA CELLULAR TELEPHONE COMPANY will launch au Smart Support, a membership-based support service for au customers, on June 6, 2013.

The au Smart Support service, which will be available for an initial subscription charge of \3,150 (tax included) and a monthly charge of \399 (tax included) starting on the fourth month after subscription, will provide comprehensive support tailored to the needs of each individual customer, including those who might think, "I bought it, but I can't master it" or "I want to buy it, but am not sure if I'll be able to use it".

Customers will have access to a variety of membership privileges through the service, including a full-time customer support team that provides 24-hour[1], 365-day assistance via the au Smart Support Center, on everything from configuring the initial settings on au smartphones, to new operating tips. Other privileges include the On-site Smartphone Support service[2], in which a representative travels to the customer's location to provide assistance with au smartphones, and the Smartphone Trial Rental service, which may help to eliminate anxiety before purchasing an au smartphone.

For more details, please see the attachment.

  • [1] Advance reservation is required for use of this service between 11:00 PM and 9:00 AM.
  • [2] A separate charge is incurred when using this service.
  • * The information contained in the news releases is current at the time of publication.
    Products, service fees, service content and specifications, contact information, and other details are subject to change without notice.

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