KDDI Suspends Overseas Telephone Service to Areas Following Problems Related to Overseas Information Services


KDDI Suspends Overseas Telephone Service to Areas Following Problems Related to Overseas Information Services

Tokyo, September 20, 2002 -- KDDI Corp. has decided to suspend overseas telephone services for the present to particular areas following problems associated with overseas information services.

In these cases, customers reported being connected to overseas telephones and receiving invoices for international calls they were unaware they were making mainly when they accessed pictures and images over the Internet.

To deal with these problems, KDDI has installed special voice guidance systems and free detection software. It has now decided to suspend providing phone services to Diego Garcia (country code:246) and Republic of Seychelles (country code:248) , the areas with the most inquiries and claims.

KDDI has suspended calls made using the 001 and 0078 international prefixes and that include calls from mobile phones and PHS. It has also suspended international phone calls from pre-paid mobile phones , 0052 phone calls and au international phone calls

(*)

International phone calls that announce the call charge at the end of the call

KDDI has installed a voice guidance service and an operator to provide information to users making calls using the international operator on 0051 as well as credit card calls on 0055 (including calls made using the super world card).

International phone call charges will apply to international operator phone calls (station calls) while services are suspended.

Services will be suspended from December 16, 2002.

For Reference: Action taken by KDDI so far