KDDI HOME Corporate Information About KDDI Released Information About Universal Service Fund System

About Universal Service Fund System

In order to provide equitable and stable phone services, such as subscriber line access, (hereafter referred to as "Universal Services") to every household throughout Japan, a "Universal Service Fund System" began in 2006, requiring all telephone companies to appropriately share any expenses necessary.
In accordance with the launch of this "Universal Service Fund System," KDDI and OKINAWA CELLULAR TELEPHONE COMPANY began imposing a "Universal Service Fee" on customers who signed contracts with us directly for services such as au mobile phone and au HIKARI phone for their portion of usage in January, 2007. The full amount collected is forwarded to the Telecommunications Carriers Association (TCA), which is the Universal Service Administrative Agency.
We appreciate your understanding and cooperation with this Universal Service Fund System.

1. What exactly are "Universal Services" in terms of phone services?

In terms of phone services, "Universal Services" are defined as being those services which "are essential to the life of every person and should be available throughout the entire country" [1]. The following services are included as examples of Universal Services:

  • Subscriber line access used for general subscriber phone services (basic fees), and emergency calls such as 110, 118 and 119.
  • Local calls, isolated islands calls which are subject to special rates, and emergency calls such as 110, 118 and 119 that can be made from Type 1 public phones, which are installed as part of the public phone service for purposes of assuring a safe social lifestyle and as a minimum communication method outdoors.
  • Subscriber line of optical fiber phone equivalent to a general subscriber phone and emergency calls such as 110, 118 and 119.
  • [1]
    Defined in accordance with the Telecommunications Business Law (Law No. 7).

2. What exactly is the Universal Service Fund System?

The "Universal Service Fund System" is a system that requires all telephone companies to appropriately share part of cost necessary for ensuring the provision of Universal Service operated by Eligible Telecommunications Carriers (currently NTT East and NTT West are designated).

3. Why is the Universal Service Fund System required?

As the provision of Universal Services is defined by law as being the responsibility of NTT East and NTT West, these companies have borne all expenses required for maintaining the Universal Services. However, it is anticipated that it will become difficult for NTT East and NTT West to ensure the provision of Universal Services of their own accord, especially in unprofitable (high-cost) areas outside urban areas, while the growth of mobile phones and IP phones, and development of pricing competition in urban areas has improved the telecommunication environment. Accordingly, in order to continue providing Universal Services equitably and stably in every household throughout Japan without creating regional differences, a "Universal Service Fund System" has been implemented, requiring not only NTT East and NTT West, but other telephone companies also, to equally bear the expenses necessary for maintaining those Universal Services.

4. Can you tell us more specifically about the structure of the Universal Service Fund System?

Since January, 2007, the amount of expenses necessary to ensure the provision of Universal Services has been calculated based on the number of phone numbers used by our customers and paid to NTT East and NTT West via the Universal Service Administrative Agency [2]. The amount to be charged per phone number (hereafter referred to as "unit price per phone number[3]") is determined by the Universal Service Administrative Agency by taking the amount required for NTT East and NTT West to cover budget deficits [4] into consideration.

  • [2]
    The Universal Service Administrative Agency is a designated institution engaged in the operation of the Universal Service System. At the moment, the Telecommunications Carriers Association has been designated this role by the Minister of Internal Affairs and Communications.
  • [3]
    The unit price per phone number is posted on the Universal Service Administrative Agency's website. Please visit their website from the related links.
    Open link in a new windowunit price per phone number (in Japanese only)
  • [4]
    The amount required to cover budget deficits is determined in order to cover part of the costs for general subscriber phone lines (basic fees) in high-cost areas such as isolated islands and mountainous areas, and the deficit attributed to Type 1 public phones.

5. Are the expenses necessary to ensure the provision of Universal Services related to the charges we pay telephone companies?

KDDI bears the necessary expenses depending on the number of phone numbers used by our customers, which ultimately are covered as a Universal Service Fee that its customers pay.

6. How are the expenses of these Universal Services shared amongst the users?

In accordance with the launch of this "Universal Service Fund System," KDDI and OKINAWA CELLULAR TELEPHONE COMPANY have begun imposing a "Universal Service Fee" on customers who signed contracts with us directly for services such as au phone and au HIKARI phone service for their portion of usage.

KDDI imposes each customer with a "Universal Service Fee"[5], as determined by the Universal Service Administrative Agency. The full amount collected is forwarded to the Universal Service Administrative Agency.
Together with its customers, KDDI will continue watching NTT East and NTT West closely to make sure they streamline their operations.
We appreciate your understanding and cooperation with this Universal Service Fund System.

  • Item name on bill: Universal Service Fee
  • Amount charged: ¥3 [5]
  • Phone numbers subject to the Universal Service Fee: The Universal Service Fee is applied to any of the following services (including dial-in numbers) which are subscribed to at the end of each month.

      PersonaI Business
    Mobile au smartphone, au mobile phone
    Tablet
    Data communication terminal
    Digital communication life device [6]
    au prepaid mobile phone [7]
    au smartphone, au mobile phone
    Tablet
    Data communication terminal
    Communication Module
    Digital communication life device [6]
    au prepaid mobile phone [7]
    Fixed au HIKARI phone service
    au HIKARI Chura phone service
    ADSL one phone service
    Metal-plus phone
    Home-plus Phone
    Cable-plus phone
    Manshion-plus phone
    Phone number "050" service
    au HIKARI Business
    au HIKARI Chura Business
    KDDI METAL PLUS (for business)
    KDDI Hikari Direct [8]
    KDDI-IP phone
    FREE CALL (including Free Phone)
    DOD
    KDDI Paperless FAX service
    au Office Number
    Office Mobile Phone Pack (fixed-line phone number option)
    KDDI Cloud-autocall
    • [5]
      From 1st July, 2016: ¥3/month per phone number
    • [6]
      Digital communication life device: Digital photo frame, e-book reader, communication-enabled car navigation system
    • [7]
      The Universal Service Fee imposed on au prepaid mobile phone users is automatically deducted from the remaining calling charges. Prepaid service users will be charged ¥3 per 30 days (the number of days the usage term is extended when registering a new prepaid card). Billing of the new ¥3unit price per phone number will commence when registering for usage start-up or registering an additional prepaid card at and after midnight on Thursday, 30th June, 2016.
    • [8]
      The KDDI Hikari Direct, "KDDI Hikari Direct over Powered Ethernet" and "KDDI Hikari Direct over Wide Area Virtual" are also included
  • Images of bill

  • Customers using either the au HIKARI phone service (excluding au one net) or Cable-plus phone service will be charged by the partner provider or by the cable television company through which the service was applied for.

Inquiries
KDDI Customer Service Center

Calling from a general phone Toll free0077-777 (Toll free/9:00 - 20:00 Available everyday including weekends and public holidays)
Calling from an au mobie phone Toll free0077-7-111 (Toll free/9:00 - 20:00, Available everyday including weekends and public holidays)
  • All of the indicated amounts exclude tax unless otherwise specified.