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  2. The July 2 Communication Failure and Our Response
  3. How to confirm your refund: povo1.0

How to confirm your refund: povo1.0

This page describes how to confirm your refund regarding the communication failure that occurred on July 2.

<The period when the September billing amount can be confirmed differs by customer>

  • Customers whose payment is due on the 25th of every month: From September 6 (Tuesday)
  • Customers whose payment is due at the end of each month: From September 10 (Saturday)
  • Customers whose payment is due on the 10th of every month: From September 23 (Friday)

How to confirm

  • 1

    Tap "Log in to Web Billing".

    • The actual login button is located under step [5].

    Log in to Web Billing

  • 2

    Select the phone number/ID for which you want to check the bill and tap "選択".

    Select Tap here

  • 3

    Enter your PIN number and tap "次へ".

    Enter Tap here

  • 4

    Tap "内訳を開く".

    Tap here

  • 5

    You can check your refund amount in the "2022年7月2日通信障害に関する返金" section.

    Found here

    You can log in to Web Billing here.

    Log in to Web Billing

    (in Japanese only)