How to confirm your refund: UQ mobile
This page describes how to confirm your refund regarding the communication failure that occurred on July 2.
<The period when the September billing amount can be confirmed differs by customer>
- Customers whose payment is due on the 25th of every month: From September 6 (Tuesday)
- Customers whose payment is due at the end of each month: From September 10 (Saturday)
- Customers whose payment is due on the 10th of every month: From September 23 (Friday)
- Customers who have been using UQ mobile before September 1, 2021: From September 16 (Friday)
The confirmation method differs depending on the rate plan you are subscribed to.
Customers subscribing to rate plans offered on September 2, 2021 or later
>Click here 
to check eligible plans
Customers subscribing to rate plans offered September 1, 2021 or earlier
Customers subscribing to rate plans offered on September 2, 2021 or later
-
-
1
-
Tap "Log in to Web Billing".
-
-
-
2
-
Select the phone number/ID for which you want to check the bill and tap "選択".
-
-
-
3
-
Enter your PIN number and tap "次へ".
-
-
-
4
-
Tap "内訳を開く".
-
-
-
5
-
You can check your refund amount in the "2022年7月2日通信障害に関する返金" section.
You can log in to Web Billing here.
(in Japanese only)
-
Customers subscribing to rate plans offered September 1, 2021 or earlier
-
-
1
-
Tap "Log in to Web Billing".
-
-
-
2
-
Enter your My UQ mobile ID/password and tap "ログインする".
-
-
-
3
-
Tap "ご請求金額をみる".
-
-
-
4
-
Tap "最新のご利用料金".
-
-
-
5
-
Tap "料金内訳を見る".
-
-
-
6
-
You can check your refund amount in the "お詫び返金" section.
You can log in to Web Billing here.
(in Japanese only)
-