Stakeholder Engagement

From the perspective of achieving sustainable growth for both the company and society by enhancing social and environmental value in addition to economic value through our diverse business with telecommunications at the core, we have identified seven main stakeholders: service customers, shareholders/investors, local communities, NPO/NGO, administrative organizations/industry groups, business partners (suppliers), and employees and their families. Furthermore, in the implementation of stakeholder engagement, we assess factors such as the impact of stakeholders on the KDDI Group business activities before conducting prioritization.

To mitigate potential risks in our engagement efforts, we employ diverse methods, such as dialogue, to ensure that divergent objectives and unrealistic expectations toward KDDI do not arise. Additionally, we are actively committed to effective engagement through regular evaluations of its effectiveness. We are making efforts to ensure stakeholder engagement is not affected by factors such as language differences and others with stakeholders from various countries by enhancing English support and information disclosure on our website. Each engagement result is, of course, reported and shared internally, and depending on its significance, it is also reported in various committees and the Corporate Management Committee and reflected in decision-making. Furthermore, when necessary, pertinent information will be shared with relevant stakeholders through our website, reports, and other channels.

We strive for the satisfaction of our service users (customer experience) by living up to their trust and offering safe and valuable products and services.

We work to build a relationship of trust through honest and fair disclosure of information and active communications.

We collaborate and work in partnership with local communities and fulfill our duties as a corporate citizen.

We contribute to a better society through dialogue and cooperation.

We comply with the law and maintain sound relations.

We continue to be a dynamic company that provides job satisfaction to all employees.

We build partnerships based on mutual trust and carry out appropriate business activities with fair and open transactions.

As a telecommunications company, we strive to understand the concerns of local communities through dialogue and business collaboration in all of our local operations. We promote initiatives that contribute to solving social issues and enhancing safety and development in collaboration with local governments and communities.

We analyze the impact of our business activities on the culture, communities, and environment of each region, and assess potential risks and opportunities.

We facilitate regular dialogue with local community members to understand their expectations and concerns, and incorporate these insights into our business planning.
To ensure that stakeholders in local communities are not hindered by language barriers or lack of access to information, we implement capacity-building measures such as delivering messages in easy-to-understand language and introducing engagement policies, programs, and communication channels through group training and workshops.
An example of this is the KDDI Smartphone and Mobile Safety Class, which is held for various groups including students, the elderly, special needs schools, schools for the deaf, and individuals with visual impairments.
For visually impaired participants, we provide experiences such as registering schedules and making voice and video calls using features like “Voice Over” and “Siri,” including simulations where video calls help guide them to safety during disasters. These efforts aim to support independence and ensure safe and secure use of mobile phones.

We also conduct regular surveys through dialogue to assess whether our activities are helping to resolve local community issues. By identifying and prioritizing these issues, and continuously collaborating using our technologies and services, we fulfill our role as a member of the local community.

Local community members can contact us directly through the following channel.

Please note that the number of complaints received from local communities in FY2023 was zero.

The GSMA is engaged in activities to promote initiatives aimed at achieving the SDGs in the mobile-centric telecommunications industry. The SDGs report published by the GSMA in 2024 states that KDDI has upgraded its four environmental targets, including a group-wide target of achieving net zero by the end of fiscal 2040, to accelerate the realization of a decarbonized society. The report also states that, as part of its initiatives to achieve the targets, KDDI is improving the energy efficiency of its facilities through technology development, switching to renewable energy, and generating renewable energy through au Renewable Energy, which it established, thereby contributing to the decarbonization of society through these activities.