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Sustainability
Stakeholder Engagement
Stakeholder Engagement
Stakeholder Engagement: Our Approach and System
Stakeholders that influence our businesses are diverse, ranging from customers, shareholders, business partners, employees and their families to local communities, etc. We at KDDI implement various activities to offer new, satisfying experiences to all stakeholders in our business operations.
We also use the GRI Sustainability Reporting Standards, SASB, IIRC, ISO 26000 and other global sustainability standards; JIS Z 26000, Environmental Reporting Guidelines, Guidance for Collaborative Value Creation and other domestic standards; and checklists that consist of questions we receive from investors. With these, we create and implement policies for assessing our current conditions and addressing management issues.
The results of engagement efforts are not only reported and shared within the company but also reported at relevant committees and management meetings and reflected in the decision-making process. KDDI values the dialogue with all our stakeholders who support us. We will continue to build up collaboration with our stakeholders and tackle societal issues to contribute to the development of a truly connected society
Stakeholder Correlation Diagram

Stakeholder Dialogue
We conduct stakeholder dialogue led by the Executive Officer of Sustainability. Through the dialogue, we incorporate the opinions and requests of stakeholders in our corporate management to build schemes for making further improvements.
In fiscal year 2021, we held "Analyst Lectures" in-house, in which analysts were invited to speak on the theme of "KDDI's SDGs" and share their evaluation and expectations of KDDI's efforts. We also held an "SDGs divisional general manager study session" for KDDI and KDDI Group executives to learn how to implement sustainability management using examples of leading sustainability companies.
Results of Stakeholder Engagement
Service Users
We strive for the satisfaction of our service users (customer experience) by living up to their trust and offering safe and valuable products and services.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Releases on media, websites and social media | Year round |
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Inquiries at customer center (telephone/web) | Year round |
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au Shop service counters/retail networks | Year round |
Shareholders and Investors
We work to build a relationship of trust through honest and fair disclosure of information and active communications.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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General Meeting of Shareholders | Once |
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Results briefing | Four times |
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Disseminating information through Shareholder Communication | Twice | ||
Session with institutional investors in Japan and abroad | Over around 660 times |
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Seminar for investors | Several times |
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Spread information through website | Year round |
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Local Communities
We collaborate and work in partnership with local communities and fulfill our duties as a corporate citizen.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Social contribution programs in each region | 104 times (total) |
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Information Ethics Classes (KDDI Smartphone and Mobile Phone Safety Classes, Raise Disaster Risk Reduction Literacy with Your Smartphone) and environmental education held at schools and community facilities | 3,355 times (total) |
NPO/NGO
We contribute to a better society through dialogue and cooperation.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Activities funded by the KDDI Foundation | Year round |
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Events hosted in cooperation with NPO/NGO | Year round |
Administrative Organizations/Industry Groups
We comply with the law and maintain sound relations.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Participation in conferences/councils | Year round |
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Participation in Initiatives | Year round |
Employees and Their Families
We continue to be a dynamic company that provides job satisfaction to all employees.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Employee Awareness Survey (Employee Engagement Survey) | Four times |
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Excitement Tours | Twice |
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Three times |
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Opinion exchanges with the labor union | About 100 times |
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KDDI Sports Festival (Co-hosted with the labor union) | ― [1] |
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- [1]The project was not conducted due to the spread of COVID-19
Business Partners (Suppliers)
We build partnerships based on mutual trust and carry out appropriate business activities with fair and open transactions.
Communication methods | FY2021 Results | Content | Influence on the management and business activities |
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Responsible Procurement Surveys (100 important suppliers) | Once |
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Audits based on the results of a Sustainable Procurement Survey | Five times | ||
Individual opinion exchange meetings with business partners | Four times | ||
Human rights workshops with outside experts | Once |
Participation in External Initiatives
We endeavor to participate and play a leadership role in initiatives and organizations in and outside Japan to contribute to the development of a truly connected society.
Initiative | Position |
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International Standardization of Telecommunications | |
ITU Radiocommunication Sector (ITU-R) |
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ITU Telecommunication Standardization Sector (ITU-T) |
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3rd Generation Partnership Project (3GPP) |
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GSM Association (GSMA) |
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O-RAN ALLIANCE |
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Building a Safe and Secure Society | |
Japan Smartphone Security Association (JSSEC) | Vice Chair/Director/Secretary |
Telecommunications Carriers Association (TCA) | Director |
Promotion of Diversity and Inclusion | |
NPO J-Win | Advisory Board Member |
Topics
- GSMA
- Since declaring net zero emissions as an industry by 2050 in 2019, GSMA has been continuously working to support and promote the reduction of GHG emissions in the telecommunications industry, particularly mobiles. The Mobile Net Zero report issued by the GSMA in May 2022 describes the KDDI Group's initiatives as a good example for the industry. The article reports that the company is continuing to take on further challenges, such as accelerating the setting of carbon neutrality targets and focusing more on its energy business, based on its policy of obtaining SBT certification in February 2022, developing diverse businesses, including finance and energy, and promoting sustainability management.
- NotesNet zero: Net-zero greenhouse gas emissions
GHG: Greenhouse Gas
SBT: Science-Based Target. Accredited by an international climate change initiative jointly established by the UN Global Compact, CDP (an international NGO working on climate change and other issues), WRI (World Resources Institute) and WWF (World Wide Fund for Nature). If a company's greenhouse gas emissions reduction targets comply with the Paris Agreement's goal of "holding the increase in the global average temperature to well below 2°C above pre-industrial levels and pursuing efforts to limit the temperature increase to 1.5°C above pre-industrial levels," it qualifies as an SBT.
- Society
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- Respect for Human Rights
- Supply Chain Management
- Diversity & Inclusion
- Human Resources
- Community Cooperation (in Japanese only)
- Awareness Raising and Education
- Safer and More Resilient Connected World
- Cyber Security and Privacy Protection
- Responsibility for Products and Services
- Innovation Management
- Customer Relationship Management
- Brand Management
- Initiatives outside Japan
- Stakeholder Engagement
- ESG Data (Social)
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