Disaster Preparedness

As a designated public institution under the Disaster Countermeasures Basic Act, we have formulated a business continuity plan (BCP) for large-scale natural disasters as an emergency response policy to ensure the stable provision of telecommunications services at all times under any circumstance. We are working to build an organizational structure capable of responding to different types of disasters and implementing a suite of measures in partnership with various relevant organizations.

Our BCP for large-scale natural disasters is based on the principles of ensuring the safety of our employees and their families, performing our responsibility as a designated public institution to ensure the continuity of telecommunications services and supporting our stakeholders. It stipulates a range of measures that cover different stages, from the initial response at the occurrence of a disaster through full-scale restoration to relief activities in the affected areas.
The effectiveness of the BCP is assessed during the twice-yearly disaster preparedness drills, and any issues identified in the exercise are addressed. An annual PDCA cycle is applied in the ongoing effort to strengthen the foundation of our emergency response structure further.

Disaster Response Framework

Based on the Guidelines for the Prevention and Control of Pandemic Influenza approved in February 2009 at the council on countermeasures related to pandemic/avian influenza and other epidemics, we formulated the Plan for Maintaining Company-wide Operations in the Event of an Outbreak of a New Strain of Influenza to ensure employees' health as well as appropriate responses so that we can maintain the telecommunications services for our customers in the event of an outbreak of a pandemic influenza.
The "Plan for Maintaining Company-wide Operations in the Event of an Outbreak of a New Strain of Influenza" also includes countermeasures against new coronavirus infection and various other infectious diseases.

KDDI has enhanced DX at its two locations in Tokyo and Osaka, introducing efficient and integrated operation of multiple services and service monitoring that leverages operational automation functions.
By utilizing the operational automation function at both the Tokyo and Osaka sites, even in the event of a large-scale disaster that makes it difficult to operate at either site, the same operational work as in normal circumstances will be possible, providing more stable communications than ever before.

To get a quick understanding of the situation during a disaster and formulate an appropriate recovery plan, we have deployed the au Disaster Recovery Support System at 10 technical centers in Japan. The system provides centralized management of information about regional damage, conditions at key sites and emergency shelters and evacuation routes.
This information is reflected on maps in real time to identify high-priority areas, enabling us to provide effective recovery response even when the damage is widespread.

We at KDDI are actively involved in emergency preparedness events organized by national and regional governments and emergency drills held in partnership with various coordinating organizations.
At emergency preparedness events, we focus mainly on informing the residents about the emergency services we offer at times of disaster, such as the disaster message board service, and on disseminating emergency preparedness information. We also work with the Japan Self-Defense Forces, local authorities and other relevant organizations to organize emergency drills, where we make the most of participating organizations' strengths to recreate highly realistic disaster situations. These internal and external drills test the effectiveness of our disaster response so that we can review and improve our preparedness.

On September 11, 2020, KDDI and Nippon Telegraph and Telephone Corporation (NTT) entered into a social contribution coordination agreement in order to work toward the resolution of societal issues.
Based on this agreement, the two companies have established a system whereby they can use each other's ships to transport supplies during a large-scale disaster. We are also working to mutually cooperate in drills and educational activities to prepare for a disaster.