Disaster Preparedness
Policy
As a designated public institution under the Disaster Countermeasures Basic Act, we have formulated a business continuity plan (BCP) for large-scale natural disasters as an emergency response policy to ensure the stable provision of telecommunications services at all times under any circumstance. We are working to build an organizational structure capable of responding to different types of disasters and implementing a suite of measures in partnership with various relevant organizations.
For details on KDDI’s corporate stance and infrastructure initiatives related to disaster preparedness, please refer to the following section:
Initiatives for Disaster Risk Management (in Japanese only)
Business Continuity Planning
Our BCP for large-scale natural disasters is based on the principles of ensuring the safety of our employees and their families, performing our responsibility as a designated public institution to ensure the continuity of telecommunications services and supporting our stakeholders. It stipulates a range of measures that cover different stages, from the initial response at the occurrence of a disaster through full-scale restoration to relief activities in the affected areas.
The effectiveness of the BCP is assessed during the twice-yearly disaster preparedness drills, and any issues identified in the exercise are addressed. An annual PDCA cycle is applied in the ongoing effort to strengthen the foundation of our emergency response structure further.
Disaster Response Framework
Establishing a Disaster Response Headquarters in Times of Disaster
Natural disasters are unpredictable and can strike any time. We have defined the criteria for establishing a Disaster Response Headquarters in advance to act proactively in the event of a natural disaster that meets these criteria.
In the event of the Disaster Response Headquarters being established, it will be headed by the President. The headquarters will maintain close communication and work in cooperation with local response offices to lead our efforts to restore damaged networks and facilities as quickly as possible, support the customers in affected areas and offer aid to emergency shelters.
Action against Pandemic Influenza and Other Epidemics
Based on the "Law Concerning Special Measures against New Strains of Influenza, etc." and the "Law Concerning Special Measures against New Strains of Influenza, etc.", we have formulated a "Plan for Maintaining Company-wide Operations in the Event of an Outbreak of a New Strain of Influenza" to ensure the health of our employees in the event of a pandemic of a new strain of influenza, etc., and to fulfill our responsibilities as a designated public institution by accurately and quickly executing important operations to be performed by the company.
The "Plan for Maintaining Company-wide Operations in the Event of an Outbreak of a New Strain of Influenza" also includes countermeasures against new coronavirus infection and various other infectious diseases.
Collaboration with Disaster-Related Organizations during Normal Times
We at KDDI are actively involved in emergency preparedness events organized by national and regional governments and emergency drills held in partnership with various coordinating organizations.
At emergency preparedness events, we focus mainly on informing the residents about the emergency services we offer at times of disaster, such as the disaster message board service, and on disseminating emergency preparedness information. We also work with the Japan Self-Defense Forces, local authorities and other relevant organizations to organize emergency drills, where we make the most of participating organizations' strengths to recreate highly realistic disaster situations. These internal and external drills test the effectiveness of our disaster response so that we can review and improve our preparedness.
Mutual Cooperation in the Transportation of Supplies during a Disaster
On September 11, 2020, KDDI and Nippon Telegraph and Telephone Corporation (NTT) concluded a social contribution coordination agreement to address societal challenges. Furthermore, to enable early restoration of networks in the event of a large-scale disaster, eight companies—NTT Group (Nippon Telegraph and Telephone Corporation, NTT East Corporation, NTT West Corporation, NTT DOCOMO, INC., and NTT Communications Corporation), KDDI Corporation, SoftBank Corp., and Rakuten Mobile, Inc.—have established a new cooperative framework among telecommunications carriers and commenced joint operations on December 1, 2024.
The inter-carrier cooperation during large-scale disasters has been highly evaluated by the Ministry of Internal Affairs and Communications’ Information and Communications Council for its response to the Noto Peninsula Earthquake, with further promotion anticipated. In light of this, the eight companies will implement mutual use of each company’s assets during large-scale disasters, utilization of ships owned by the NTT Group and KDDI, and strengthened collaboration between mobile and fixed-line telecommunications carriers.