KDDI Group Web Accessibility Policy
KDDI Group Web Accessibility
The KDDI Group identifies "Respect for Human Rights in the Provision of Services and Products" as one of the Important Human Rights Issues set out in the KDDI Group Human Rights Policy. We strive to ensure accessibility across the KDDI Group's digital services such as websites and apps, so that all people can use these services with confidence, regardless of age, disability, or the environment in which they access our services. KDDI will work with group companies to actively promote the web accessibility policy established and check compliance status. We also regularly provide training in a variety of web accessibility based on the roles and positions within the organization.
Target level
As a quality standard for accessibility, KDDI Group aims to meet the WCAG 2.2 Level AA criteria, as recommended by the World Wide Web Consortium (W3C). We will gradually improve accessibility and quality across our digital platforms.
Accessibility Initiatives Across Websites
You can check the current status of accessibility initiatives on each KDDI Group website here. (in Japanese only)
Contact Information
If you have any feedback or requests regarding web accessibility, please contact us through the following channels:
[1] Inquiries by Phone
Inquiries about au:
- From au mobile phones: 157, with no area code required (Japanese and other languages (Note 1))
- From non-au mobile phones and landlines: 0120-977-033 (Japanese and other languages (Note 1))
(Service hours: 9:00-20:00, year-round, toll-free)
Inquiries about UQ mobile:
0120-929-818 (Japanese and other languages (Note 1))
(Service hours: 10:00-19:00, year-round, toll-free)
[2] Inquiries via Messaging
Inquiries about au:
(Service hours: 24 hours, year-round)
Inquiries about UQ mobile:
(Service hours: 24 hours, year-round)
Inquiries about povo 1.0:
(Service hours: 9:00-21:00, year-round)
Inquiries about povo 2.0:
(Service hours: 9:00-19:00, year-round)
[3] Inquiries via Sign Language Interpretation
For customers with hearing or speech difficulties, inquiry support is available in sign language via video calls.
- (Note 1)Supported languages: English, Chinese, Portuguese, Vietnamese, Tagalog (an official language of the Philippines), Korean, and Spanish
- (Note 2)Supported languages: English, Chinese, Portuguese, and Vietnamese