Society

Human Rights

Respect for Human Rights

• Approach to Human Rights
• KDDI Group Human Rights Policy
• Management Framework
• Human Rights Due Diligence
• Remediation: Grievance Mechanism
• KDDI Group Policy on Customer Harassment
• Employee Awareness Raising
• Improvement of Human Rights Risks
• Youth Education Activities

KDDI Group Policy on Customer Harassment

• Introduction
• Our Group's definition of customer harassment
• Responding to Customer Harassment
• Major initiatives to combat customer harassment

DE&I (Diversity, Equity and Inclusion)

• Policy
• KDDI's DE&I Promotion System
• Empowering Women in the Workplace
• Initiatives to Promote LGBTQ+ Equality
• Expanding Employment Opportunities and Advancement of Persons with Disabilities
• Promoting Active Role of Elderly Workers
• Advancement of Foreign Employees

Empowering Women in the Workplace

• Policy
• Key Initiatives
• Efforts to Eliminate Gender Pay Gap

Human Resources

Human Resource Development

• Policy
• Grading System and Specialized Fields
• Evaluation and Remuneration Systems
• Career Development Support Systems
• KDDI DX University
• Other Human Resource Development Programs and Initiatives

Flexible Working Arrangements

• Initiatives to Improve Productivity
• Support System for Balancing Work and Family Life
• Support for Male Employees' Participation in Childcare

Labor Practices

• KDDI Group Labor Practices Policy
• KDDI Group Declaration of Health-Focused Management
• Initiatives to Improve Employee Engagement
• Creating Sound Labor-Management Relations
• Compensation Policy and Initiatives
• Severance Pay and Pension System
• Wellness Benefits (for Employees)
• Mid- and Long-Term Incentives for Employees

Health and Safety

Health-Focused Management

• KDDI Group Declaration of Health-Focused Management
• Target Health Management and Promotion Framework
• Health-Focused Management Strategy
• Key Metrics of Health Management
• Specific Initiatives
• External Evaluation of Health-Focused Management

Promotion of Occupational Safety and Health

• KDDI Occupational Safety and Health Policy
• Framework
• Safety Management during Construction of Base Stations and Operation and Maintenance of Facilities
• Priority Measures Relating to Occupational Health and Safety
• Responses to Workplace Injuries
• Safety and Health Management for Employees and Their Families Transferring Overseas

Supply Chain

Supply Chain Management

• Basic Approach
• Procurement Policy
• Procurement Guidelines
• Selection of Business Partners
• Sustainable Procurement Initiatives
• Initiatives Toward Advancement
• Helpline for Suppliers: Grievance Mechanism

Supplior Monitoring

• Responsible Procurement Surveys
• Exchanging Opinions and Conducting Interviews with Suppliers
• Initiatives for Improvement
• On third-party verification of the number of suppliers

Responsibility to Customers

Responsibility for Products and Services

• Policy
• Product Quality Control
• Initiatives for Promoting the Safe Use of Products and Services

KDDI Group Web Accessibility Policy

• KDDI Group Web Accessibility
• Target level
• Accessibility Initiatives Across Websites
• Contact Information

Customer Relationship Management

• Customer Satisfaction Improvement System
• Collecting Customer Feedback
• Initiatives for Customer Satisfaction
• Initiatives for Corporate Customer Satisfaction
• Customer Satisfaction Survey

Brand Management

• KDDI's Brand Message
• Advertising Policy to towards achieving the Company Vision
• Our Approach to Advertisement Production
• Brand Communication Efforts

Communication Infrastructure

Safer and More Resilient Connected World

• Policy
• Network Service Quality Management System
• Expansion of Service Areas (Base Station Facilities)
• Building Mobile Phone Base Stations and Care for Neighbors
• Safety of Radio Waves
• Providing a Convenient Usage Environment: Signal Support 24
• Approach to Next-Generation High-Speed Communication
• Advancing Research on 5G
• Providing Service Environment outside Japan

Disaster Preparedness

• Policy
• Business Continuity Planning
• Action against Pandemic Influenza and Other Epidemics
• Collaboration with Disaster-Related Organizations during Normal Times
• Mutual Cooperation in the Transportation of Supplies during a Disaster

Initiatives outside Japan

• Initiatives in Growth Markets outside Japan
• Data Center Solutions outside Japan
• Maintenance and Operation of Global Network
• Business Expansion outside Japan

Community

Addressing Social Issues

• Our Awareness Raising and Education Initiatives
• Youth Education Activities
• Initiatives to Bridge the Digital Divide with the Goal of Ensuring Comfortable Lifestyles
• Raising awareness of social issues
• Raising Awareness Activities for the Development of a Recycling-oriented Society