KDDI's Privacy Policy

Download the "Request for Disclosure" along with the Personal Data, Etc. Disclosure Request Form (Appendix 1), and, if necessary, the User Consent Form (Appendix 2), then send them to the address below: If you are unable to download the documents, or if you have any questions, please contact the following office by phone: KDDI will send you the documents necessary for the disclosure of personal data, etc.

For inquiries regarding services, procedures, or billing, please refer to the appropriate contact at the link below:

• Contact Office

Please provide all necessary information in the Personal Data, Etc. Disclosure Request Form and mail it back to our office along with a personal ID and postal money order.

• If the contracting party and the user are not the same person, a separate submission of the User Consent Form is required. (Appendix 2 (in Japanese only) )
• If you are subscribed to povo 2.0, please write "povo user" in the frame for (4) Personal Data, etc. requested for disclosure.

• 1)

  When you are making a request (All documents listed in ① to ④)

  ①	Personal Data, Etc. Disclosure Request Form (Appendix 1) (in Japanese only)
  ②	One of the following documents: ⋅ Copy of driver's license (Please ink over or otherwise mask the "Organ donor intention" area.) ⋅ Copy of Individual Number Card (My Number Card) (Please only send a copy of the front side with face photo.) ⋅ Copy of passport ⋅ Copy of residence card or special permanent resident certificate ⋅ Copy of identification booklet for the physically disabled, rehabilitation certificate, or mental disability certificate (Please also send a utilities receipt or a residence certificate as supplementary document.)
  ③	One of the following documents: ⋅ Copy of residence certificate ⋅ Copy of family register (If you have moved multiple times, please submit a copy of your family register.) ⋅ Copy of alien registration card * Must be issued within 30 days of the date of request for disclosure, etc.
  ④	Postal money order (paper-based document: ¥1,500, electromagnetic record: ¥3,000 *Tax included)

• 2)

  When a proxy is making a request on your behalf

  ■When a statutory agent is making a request on your behalf (guardian, curator, or assistant)
  (All documents listed in ① to ④)

  ①	Personal Data, Etc. Disclosure Request Form (Appendix 1) (in Japanese only)
  ②	One of the following documents (documents evidencing eligibility as statutory agent): ⋅ Certificate of registered information or other document certifying the proxy's qualification as a statutory agent ⋅ Copy of family register ⋅ Copy of abridged family register ⋅ Certificate issued by a family court * Must be issued within 30 days of the date of request for disclosure, etc.
  ③	Copy of the agent's Personal ID (Example: copy of the agent's driver's license)
  ④	Postal money order (paper-based document: ¥1,500, electromagnetic record: ¥3,000 *Tax included)

  ■When an appointed representative is making the request
  (All documents listed in ① to ⑤)

  ①	Personal Data, Etc. Disclosure Request Form (Appendix 1) (in Japanese only)
  ②	One of the following documents: ⋅ Copy of driver's license (Please ink over or otherwise mask the "Organ donor intention" area.) ⋅ Copy of Individual Number Card (My Number Card) (Please only send a copy of the front side with face photo.) ⋅ Copy of passport ⋅ Copy of residence card or special permanent resident certificate ⋅ Copy of identification booklet for the physically disabled, rehabilitation certificate, or mental disability certificate (Please also send a utilities receipt or a residence certificate as supplementary document.)
  ③	Copy of your (subscriber's) seal registration certificate (Provide a seal that is the same as that provided on the Request Form.)
  ④	Copy of the agent's Personal ID (Example: copy of the agent's driver's license)
  ⑤	Postal money order (paper-based document: ¥1,500, electromagnetic record: ¥3,000 *Tax included)

For each application, the following service charge is required if you prefer to have the information disclosed by documentation. Please include the payment when mailing the request documents.

KDDI will respond to your request for disclosure, etc. in writing, sent to your billing address (in the case of non-subscribers, the address specified on your request form) or by sending electromagnetic records.
When sending electromagnetic records (USB memory), an extraction password will be sent separately in addition to the electromagnetic recording media (USB memory).
KDDI sends all responses to the requests for disclosure, etc. via postal mail. In doing so, KDDI uses postal mail to be received only by the subject person themselves (special case) to ensure that the information is safely delivered to you.
To receive this mail, you will need to present your personal ID, such as your driver's license. (For details, please ask your local post office.)

• Generally it takes about 1 to 2 weeks for you to receive a response after your disclosure request form has been accepted.

KDDI handles the personal data collected to respond to the request for disclosure, etc. only to the extent necessary to respond to the specific request for disclosure, etc. After the closure of the request for disclosure, etc., the submitted documents will be preserved for one year and discarded thereafter.

<Reasons for non-disclosure of personal data, etc.>

KDDI will not disclose personal data in the following cases. Once KDDI decides not to disclose personal data, KDDI will inform you to that effect along with the reason therefor. Service charge still applies for non-disclosure cases.

• Identity cannot be verified (e.g. Address provided in the Personal Data, Etc. Disclosure Request Form, address printed on the Personal ID, and address registered with KDDI do not match)
• Qualification for acting as a proxy cannot be confirmed in the case of application by proxy
• Application documents contain an error
• Data requested to be disclosed is not by definition "personal data" or "records on third-party provisions" under the Personal Information Protection Act
• The disclosure has a risk of harm to the individual's or a third party's life, physical well-being, property, or other rights or benefits
• The disclosure has a risk of causing significant problems to the proper implementation of KDDI's business operations
• The disclosure constitutes a violation of another law or regulation