Access Numbers

  • *
    "HAWAII," "GUAM," and "SAIPAN" are included in "Oceania."
  • *
    For inquiries of 'au World Service' from your au device in overseas.

+-81-3-6670-6944 (Toll-free, open 24hours all year round)

Press either '0' or '＊' to get '+'. Please check a user manual for further assistance.

  • The access number "1-800-543-0051" of Japan Direct from USA* ended on June 30, 2024.
    Please use the access number "1-877-533-0051".Please note that connections may not be possible due to line conditions and other factors. We appreciate your understanding.

    • *
      Contiguous United States, VIRGIN ISLANDS U.S., ALASKA, PUERTO RICO, GUAM, SAIPAN, HAWAII
  • The service from Jordan ended on 29 February 2024.
  • The access number "1-80-9208-810" from Israel ended on 31 December 2024.
    Please use the access number "1-80-9494-810".
  • The access number "1800-18-0081" from Malaysia ended on 31 December 2023.
    Please use the access number "1800-80-0081".

Asia

Area/Country Access Number Number to call for information
  • Press the star (*) key and 1 for au World Service inquiries and the star key and 2 for international call inquiries.
KDDI Japan Direct
BAHRAIN 80-0081 8000-4111
CAMBODIA 1800-881-081 -
CHINA *1 108-811 mainly in north part
(Beijing, etc.)		 00-800-00777113
108-2811 mainly in south part
(Shanghai, Guangzhou, etc.)
INDONESIA 001-801-81 001-803-81-0235
008-801-81
ISRAEL 1-80-9494-810 00-800-00777113
012-800-00777113
014-800-00777113
KOREA, REPUBLIC OF 00722-081 002-800-00777113
00309-811
MACAU 0800-810 00-800-00777113
MALAYSIA *2 1800-80-0081 00-800-00777113
NEPAL 0800-77-981 -
PHILIPPINES 101-0558110 00-800-00777113
SINGAPORE 8000-810-810 001-800-00777113
SRI LANKA *3 2431-431 -
112-431-431
(from outside of Colombo city)
TAIWAN 00801-81-0051 00-800-00777113
THAILAND 1800-0-081-10 001-800-00777113
1-800-0081-98
UAE 8000-01-81 800-081-0-0102
VIET NAM 120-81-0010 120-81-003
  • *1
    The access number to use will differ according to the registered phone company of the dialing phone (China Telecom: use 108-2810/108-2811, China Network Communications: use 108-810/108-811). If the first number you try does not work, please try the other.
  • *2
    When using the service from a hotel room, or from a home or work telephone, local telephone charges will apply.
  • *3
    When using this service, local telephone charges will apply.

America

Area/Country Access Number Number to call for information
  • Press the star (*) key and 1 for au World Service inquiries and the star key and 2 for international call inquiries.
KDDI Japan Direct
ALASKA 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-877-532-6223
ARGENTINA 0800-222-8100 00-800-00777113
BRAZIL - -
CANADA 1-800-663-0681 1-877-532-6223
CHILE 1230-020-2509 1230-020-2714
MEXICO 01-800-123-0281 01-800-123-3426
PERU 0800-50-350 0800-52-468
PUERTO RICO 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-877-532-6223
USA 1-877-533-0051 1-877-532-6223
VIRGIN ISLANDS, U.S. 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-877-532-6223

Europe

Area/Country Access Number Number to call for information
  • Press the star (*) key and 1 for au World Service inquiries and the star key and 2 for international call inquiries.
KDDI Japan Direct
AUSTRIA 0800-250-216 00-800-00777113
AZORES ISLANDS 800-800-810 00-800-00777113
BELGIUM 0800-1-0081 00-800-00777113
BULGARIA 00-800-0081 -
CZECH REPUBLIC 800-001-181 00-800-00777113
DENMARK 8001-0081 00-800-00777113
FRANCE 0800-99-0081 0800-90-0209
GERMANY 0800-1822067 *5 00-800-00777113
HELLENIC REPUBLIC 00-800-81-11 00-800-8113-0088
HUNGARY 06-800-08111 00-800-00777113
ICELAND - -
IRELAND 1800-55-0081 00-800-00777113
ITALY 800-172242 00-800-00777113
LUXEMBOURG 8002-0081 00-800-00777113
MALTA - -
MONACO - 0800-90-0209
NETHERLANDS 0800-022-0081 00-800-00777113
POLAND *4 0-[tone]-0800-811-1181 -
PORTUGAL 800-800-810 00-800-00777113
ROMANIA 080803-0081 08008-96996
RUSSIAN FEDERATION 810-800-110-1081 810-800-20201081
SAN MARINO 800-172242 00-800-00777113
SLOVAK REPUBLIC - -
SPAIN 900-99-0981 00-800-00777113
SWEDEN - 00-800-00777113
SWITZERLAND 0800-55-0081 00-800-00777113
UNITED KINGDOM 0808-5890081 *6 00-800-00777113
VATICAN CITY STATE 800-172242 00-800-00777113
  • *4
    Domestic charges for a few minutes local calling will apply to each call you make.
  • *5
    0800-080-0081 has been discontinued.
  • *6
    0800-6312-001 has been discontinued.

Oceania

Area/Country Access Number Number to call for information
  • Press the star (*) key and 1 for au World Service inquiries and the star key and 2 for international call inquiries.
KDDI Japan Direct
AUSTRALIA 1800-551-181 0011-800-00777113
1800-738-181
CHRISTMAS ISLAND 1-800-551-181 0011-800-00777113
COCOS KEELING ISLANDS 1-800-551-181 0011-800-00777113
GUAM 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-888-891-3297
1-888-264-8576
HAWAII 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-877-532-6223
NEW ZEALAND 00-0981 00-800-00777113
0800-88-1810
SAIPAN 1-877-533-0051
The access number "1-800-543-0051" ended on 30 June 2024.		 1-866-333-7129
1-888-264-8576

Africa

Area/Country Access Number Number to call for information
  • Press the star (*) key and 1 for au World Service inquiries and the star key and 2 for international call inquiries.
KDDI Japan Direct
CANARY ISLANDS 900-99-0981 00-800-00777113
EGYPT *7 23656081
(from Cairo city)		 0800-0000-233
02-23656081
(from outside of Cairo City)
MADEIRA 800-800-810 00-800-00777113
SOUTH AFRICA 0800-99-0081 0800-99-4522
SPANISH NORTH AFRICA 900-99-0981 00-800-00777113
  • *7
    When using this service, local telephone charges will apply.